10 Ways to Get the Most Out of a Home Warranty

By Carrie Kirby on 15 February 2017 0 comments

If you have ever bought a home with a real estate agent, chances are they told you they convinced the seller to include a home warranty in the deal.

Unfortunately, those home warranties often turn out to be difficult to use. I have a friend in Florida whose central air system failed twice while the home was still under warranty, and the company found a different reason each time to deny the claim. I myself have had home warranty companies (initially) deny a claim for a clogged drain and a broken garbage disposal. Even when the warranty does cover a problem, many consumers are disappointed with the quality of the repair service.

Is it impossible to get results from a home warranty? No, it's not. While I'm not a huge fan of the policies, I personally have had home warranties pay for themselves several times over. It wasn't easy, though. Here are some tactics for getting the most out of your home warranty.

Shop Around for Policies

Not all home warranties are created equal. If you're buying your own warranty, first check the company's reputation, and then look at the different levels of coverage it offers. If the warranty is being given to you with a home sale, you can ask your real estate agent the same questions.

When Something Breaks, Contact the Warranty Company First

You have no heat in the dead of winter! Shouldn't you call the furnace company first and worry about getting compensated for it later? Not so fast. The home warranty company may not cover a repair if you hire someone first, and later contact them.

Some warranty companies offer 24/7 support, but if the warranty company puts you on hold forever or can't send a technician for a week, you may be in a tough spot. What you do then comes down to how much you want your claim covered, and how much damage — like frozen pipes — might occur while you wait.

Read Your Contract Before Calling

When filing your claim, explain exactly how your problem qualifies for warranty coverage. For instance, say your warranty covers appliances but not plumbing. Your dishwasher failed and caused water damage to your kitchen floor. Don't call and simply tell them you have flood damage in your kitchen. Call and report that your warranty-covered dishwasher malfunctioned and damaged your floor.

Be Persistent, Both With Phone Agents and Service Providers

Continuing with the above scenario, if the phone agent tells you your floor damage isn't covered, have the contract handy so you can cite the passages that support your claim. And if the agent isn't helping you, ask to be transferred to a manager. Follow up in writing or by email if denied.

Once a service provider is dispatched, be present for the visit. Some providers will show up, charge the visit fee, and say that the repair isn't covered — without thoroughly investigating. If they try to say it's not covered, point out why it should be. Contact their supervisor if necessary before paying the fee.

Ask If You Have a Choice of Service Providers

Before agreeing to allow a service provider into your home, check their online reviews. In my experience, home warranty companies sometimes send low-rated providers. You can look up a provider on Angie's List or Yelp quickly while on the phone with the service company. If it's a terrible company, ask to have a better one dispatched.

Ask If You Have the Option of Taking a Cash Payment

Warranty companies do sometimes offer cash instead of replacing an appliance. On the downside, the cash they pay probably won't cover your true replacement cost. On the upside, if you get the cash, you can choose the model and installer you want.

My home warranty company offered a $500 check when our water heater broke shortly after we bought our current home. Our new water heater cost twice that with installation, but we were glad to have the flexibility to upgrade the unit and work with a more reputable plumber than the warranty company initially sent.

Be Persistent Even If You're Not Sure Who's Right

The home warranty initially refused to cover my clogged drain because it was in the basement, leading to the outside of the house, and they only covered the inside the house. Was this argument valid? I wasn't sure, but because it required jackhammering and repairing my basement floor, it was going to be a very expensive repair — so I just kept at them. I emailed, I faxed, I called. It took weeks, but I finally got the company to pay for the repair — probably just to get me off their back.

Don't Schedule Service If You Know the Repair Isn't Covered

When the home warranty company dispatches a service provider to your house, they'll charge you a visit fee of $35 to $100 — whether they fix anything or not. So there's no sense calling them for a repair that falls outside the coverage, and there's certainly no sense misrepresenting your repair. You'll just lose the service fee.

Keep a Close Eye on Older Appliances and Systems During the Warranty Period

Is your furnace making a funny noise, but you can live with it? If your warranty expires soon, it may be worth paying the visit fee to have a technician check it out, just in case that noise indicates a major problem that will come to a head just after the warranty expires.

Keep Your Expectations in Check

Don't get surprised or angry when your home warranty provider tells you they won't cover a claim. Go in with a lot of patience and persistence on tap, and try your best to get something out of them. In the end, if you end up with a less-than-perfect repair or a smaller-than-desired check, acknowledge that at least you got something. Life's too short to waste time fuming at a company that angered you.

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Guest's picture
Jonathan Dyer

Great tips. I doubt most people realize the importance of reading their policy before calling and just how specific you need to be in order to have your claim accepted. Knowing these quirks can certainly go a long way.