Emotional conflict is inevitable in the workplace. You can't ignore it away and you can't shrug it off, but you can defuse it with a little emotional intelligence.
There are hundreds of business books, but one of the best isn't about business at all — it's called "Diffusion of Innovations," and it can improve your sales.
Do you really need those potted plants the first day you open? Learn how creating a realistic budget can help your small business thrive instead of fail.
The lifetime value of a customer is a valuable tool for measuring the contribution a customer makes to the bottom line and a useful basis for developing marketing strategies.
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