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Was more hassle than it was worth

Submitted by Kathryn on October 26, 2007 - 05:33.

I eventually did get the "free" bag of candy for .01 cent, but it was more hassle than it was worth. I had to escalate it up to the manager and ended up spending 20 minutes on what should have been a very simple transacation.

The coupon would not scan, nor would it take when the cashier tried to manually enter it and the cashier said I had picked up the wrong type of candy and that was the reason...I pointed out that it exactly what stated on the coupon, and even then, tried to say that I just needed to go find a different type of candy. I advised I had picked out the candy that I wanted, it matched what was on the coupon and only then did she say that the coupon was not any good at their store.

I had to request the matter to be escalated to the store manager. Even worse, where I live all the candy on the coupon has been marked down to $1.50 a bag and the coupon states the price of the candy is to be $2.79 and there is very small print on the coupon that the coupon does not apply to sale items and all of the items on the coupon were now on sale. I asserted that it was not fair to penalize me just because the candy was now on sale and the manager did relent and advise that he would let me use the coupon and tried to ring it up as a "customer satisfaction" issue and even then, they could not figure out how to ring it up and take off the coupon and ended up having to put it through for .01 cent.

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