We returned a five year old backpack to Land's End when one of the straps gave out. We had to pay the difference in cost between the new one and the old one, plus shipping.
Another great brand is Oshkosh. After buying a pair of baby overalls with a missing rivet button, I wrote them and asked to buy a replacement button, and they sent me a mailer with instructions to return the overalls for repair. I got them back within a week with a new button!
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backpack
Submitted by Guest on November 7, 2007 - 18:01.
We returned a five year old backpack to Land's End when one of the straps gave out. We had to pay the difference in cost between the new one and the old one, plus shipping.
Another great brand is Oshkosh. After buying a pair of baby overalls with a missing rivet button, I wrote them and asked to buy a replacement button, and they sent me a mailer with instructions to return the overalls for repair. I got them back within a week with a new button!