Thanks for the uplifting advice (reminder). We all know of the complaints ignored galore -- when the customer service rep/manager insists that "that..." (whatever we mention) has never happened before. I had a friend have an unusual problem with her new car, which should took to the dealership, where she was nearly shamed into thinking she was the problem; a few months later, there's a national recall!!

It's been awhile but I alerted a company (Guiltless Gourmet) about some stale chips; and I received a fresh bag and a bunch of coupons in the mail. Just last week, my son rejected some microwave popcorn because it didn't have the butter flavor it should have (he wasn't being ornery, I checked it and he was righ). I considered calling the manufacturer and/or retailer but didn't; you've inspired me though to follow up. It's helpful to the companies who do listen and now that I think of it, can be rewarding as well!