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Julie..

Submitted by Linsey Knerl on November 28, 2007 - 11:11.

The popcorn situation reminds me of a time when every bag that I popped out of a particular box of popcorn burnt after only 1 minute, and none of the kernels popped.  When I contacted them with the batch number, they looked into it and were able to fix an error on their processing line as a result.  Not only did I get a refund, some extra popcorn, and a "thank you," but I was able to save some other folks the hassle of buying defective popcorn.

 

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