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Incentives

Submitted by AutumnHeart on March 27, 2008 - 12:00.

I worked for a software firm that pushed tech support quality-control and quality-rating goals hard, all year long, with the incentive of significant bonuses for those teams that met or exceeded high standards of quality.

The result? Every department exceeded expectations and did fabulously -- we even received awards from a company that monitors corporate customer service.

Unfortunately, shortly before bonus time, an email went out explaining that the company hadn't really done as well financially as they'd hoped, therefore no one was actually getting any bonus at all.

In one move they negated an entire year's worth of motivation, and completely decimated their employee's faith in the company's word and loyalty.

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