What I really appreciated about this particular "caught in the act" video is that even though the customer was "as livid as he can be" (as he said in the video), he was relatively calm and quite professional about confronting the service department with this ridiculous charge. No screaming or unnecessary accusations whatsoever, which is such a rarity these types of confrontations, and he still managed to make the dealership look like total morons. Kudos!

I learned my lesson about dealerships last year, when I paid $150 for diagnostics on my BMW, only to have them tell me I needed over $4000 worth of repairs. After I told them I was taking the car to another shop for a second opinion, they ceased to further discuss anything in detail, and refused to print up a copy of the diagnostics results for me. I got it fixed for half the cost of the dealership's estimate at an independent shop down the street. No dealerships ever again!