Customer Service Nightmares - What's a Good Consumerist to Do?
I love the web site Consumerist (motto: Shoppers Bite Back). They provide some great money-saving ideas, funny advice on how to get away with things that you didn't even know you could, and good commentary on consumerist culture.
In addition, Consumerist offers some great customer-provided stories about companies jilting customers, and they offer the customer the best revenge — public venting of their experience. Better than a rant/rave on Craigslist, the stories at Consumerist are mind-boggling. The kind of bullying that goes down at retailers both big and small, online and brick-and-mortar, are often laugh-out-loud funny.
I've had some fantastically bad customer service exchanges during my lifetime, but I really enjoyed reading about this one. I can't imagine how this "customer service" rep (actually the sole owner, president, and resident jerk of WeddingDepot.com) has been able to hold onto a job for more than a day, seeing as how he is functionally insane. He's also telling Consumerist to take down the original posting.
Hilarious. Dumb, but hilarious.
These days, people are taking to many other venues to rant about subpar customer service (or service in general), including Yelp, Angie's List, and even Google. Jilted customers have every right to complain about poor service, though they should keep in mind not to abuse the system and always be honest. After all, negative reviews can definitely affect a business's bottom line in ways they may not be able to bounce back from.
What do you do after a bad customer service experience?
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