Has Pampered Chef Jumped the Shark?

by Myscha Theriault on 30 July 2008 34 comments
Photo: The Marmot

Don’t get me wrong, I’m not one to buy boatloads of kitchen gadgets just for kicks. That being said, I’m all for having the right tools for the right tasks, and believe certain out of the norm utensils are worth it if they save me time, or make a job I do frequently easier. Lately though, one of my favorite companies seems to be coming up a bit short.

First off, let me say I’m not bashing Pampered Chef’s product line as a whole. In fact, there are some products I particularly enjoy. I’ll address some of those here as well. The point of this piece is to address some gaps I’ve noticed in quality. Perhaps this is a result of trying to expand their line too quickly or an overenthusiastic product purchase department. Whatever the reason, some of the products I’ve tried recently have been serious disappointments.

The vegetable peeler.

I disliked this one so much, I nearly wrote this piece the first time I used it and titled the article “Pampered Chef’s Carrot Peeler from Hell”, but given their other products that I do enjoy, I decided to err on the side of courtesy.

What they were thinking with this design, I have no idea. The actual peeling of the vegetable skins is completely inconsistent. Perhaps there’s some way to stand on one toe, holding your mouth just right and balancing a bucket on your head to get consistent functionality from this thing. But if there is, I haven’t found it. And when you can get a couple of good slides in a row, the whole thing clogs and hitches, making continuation impossible until you stop everything and unclog the space between the blade and the main section of the peeler.

I know this is going to sound harsh, but those who follow my posts regularly know that I’m not one to throw tough criticism around lightly, or without good reason. In my humble opinion, this piece of equipment is beyond terrible, and I have absolutely no idea what Pampered Chef was thinking.

The small, medium and large metal scoops.

I absolutely LOVE these. For even cookie dough dispensing, consistently shaped meatballs, falafel scooping . . . you name it. Nice, even mounds of whatever mixture you are working with is always helpful, and time saving is big in my book as well, particularly when I’m in the middle of a large batch assembly cooking for the freezer.       

Their hand held, rotary style cheese grater.

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Being in transition right now without access to my favorite cooking supplies, I’m not able to precisely compare the model I’m using at a family member’s house to the one I normally use. But I do know this: it’s not functioning at the level I’ve come to expect from Pampered Chef’s equipment. It’s awkward to use on the cut blocks of specialty cheese and often stops producing grated shreds after just a few cranks. This is frustrating when you are trying to enjoy an affordable at-home  version of a restaurant meal you’ve worked hard to prepare. Sitting down after a long day to enjoy a hard – earned luxury and having the whole experience foiled by poorly functioning tools is, quite simply, the pits. Personally, we don’t budget for these cheeses all the time, and when we do we expect to be able to enjoy them accordingly.

The baking stones.

I’ve always enjoyed this section of their product line, which has expanded significantly over the years. One upgrade I’ve noticed recently is the new model of round pizza stone with the handles molded in to the actual piece. Way easier to handle and less tippy than the older ones with the steel carrying piece.

To wrap this up, I’d like to say that I still appreciate much of what this company has to offer, particularly coming from an area where professional cooking stores are at least half a state away. By no means am I familiar with every item in their catalogue. This is simply my take on what I’ve noticed with some of their items lately. So how about it, my fellow Wise Bread kitchen enthusiasts? Has Pampered Chef jumped the shark, or am I completely off the mark?

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Guest's picture

Wow, I like the new baking stone! We have one of the old style we were given by my aunt for Christmas one year, and I NEVER use the metal carrier. I found they don't get nearly as warm as a metal cookie sheet, so with some silicon cooking mitts (again, given to me - by my mom), you feel literally NO heat at all! I've not used any of those other products, but my aunt is a PC FREAK, and she's always got some nifty gadget - my fave? The crinkle cutter. I keep telling myself that I've GOT to get one...maybe this year, I'll ask for THAT for Christmas! *smile*

That being said...as much as my aunt loves them, she HAS had to return some things in the past, so I'd say that it's not necessarily a NEW thing that some things work and some don't.

Myscha Theriault's picture

Good to know I'm not alone. Like I said, I don't believe in harshness for the sake of ratings or unjustly posting criticism. But these latest couple of fiascos. . . They aren't even working and then breaking. They are simply not of quality to begin with. Like nobody even gave them a whirl. . .

Guest's picture

Hi Myscha. I think that most companies try hard to 'hit the mark', but sometimes they do miss. I sell Avon, and some things are awesome. If there are things I dislike, and a customer wants to buy them, I politely point out what I think. Often, the things I don't like are gone pretty quickly from the inventory. Occassionally the concept just doesn't work. Some times they are replaced by a much better item, like the baking stone you mentioned. And I now MUST have(I had been on the fence, needing another opinion). Thanks for great articles.

Myscha Theriault's picture

That's precisely why I included the items I did like. They do have some good things. Many good things, actually. Fair's fair. But I felt it was important to point out that they are a bit off on some of their choices lately. Particularly since there are very few companies that have historically impressed me enough to trust that whatever I decide to buy will be worth it. Pampered Chef is one of those companies. So it really hit home when these products didn't measure up.

Thanks for stopping by, Guest. I appreciate your input.

Guest's picture

I've never bought an item from Pampered Chef and doubt I ever will. They are simply too expensive, IMO, and I have always been able to find what I need elsewhere for less money. That's not saying they don't have good merchandise. I just can't/won't work it into my budget.

Guest's picture

I have been so lucky to find Pampered Chef items at yard sales--some great, some less effective.

I don't mind trying them for pennies on the dollar, though!

What we love:

Pampered Chef apple peeler/corer/slicer
Solid/liquid measuring cup
Zester
Grater

Linsey Knerl's picture

The items I have purchased have been worth it.  The spatulas have survived over 6 years of very brutal use.  They have never stained, ripped, or looked anything but new (and I've even left them in a hot pan on accident!)  I also love the chopper -- the replacement parts are spendy, but there is no other way to cut onions and garlic in my opinion.  Plus everything is so easy to clean!

These are the only two products I own, so I can't vouch for anything else.  Because everything is so expensive, I have to be very choosy.  Maybe in another 6 years, I can get another item! 

Great article, Myscha! 

Guest's picture

I bought a vegetable peeler over 10 years ago from Pampered Chef. It is absolutely the BEST still to this day vegetable peeler I've ever owned! It is still as sharp as the day I got it, has the perfect angle for peeling, and never misses the mark. If anyone sees one at a garage sale, get it. I also have their old baking stone - excellent!

Guest's picture

Thoughtful well written article. I love your goal for early retirement mentioned in your "about" section.... I'll be checking out your blog more thoroughly because frugal living and early retirment are very appealing to me!

But REALLY? You don't like the veg peeler from PC? I love it and recommend them to friends and family. Those baking stones are 'da bomb... they're good for frugal living because I don't burn food any more on those pups!

Myscha Theriault's picture

I looked for an image of it . . . albeit on dial up. I'll do some digging around today for a picture of the exact model that my mother purchased.

She, by the way, is as frustrated with it as I am. However, she is hanging on to it until it gets to be too much.

Guest's picture

Am I the only one that thinks it's kind of weird that we're talking about Pampered Chef on a frugal-living blog?

I've been cooking for nearly my entire life, and I can say unequivocally that the PC products are overpriced and impractical. The stoneware baking pans are a perfect example of a mediocre product, priced astronomically.

Keep in mind, I have pieces across the spectrum, from All-Clad and Le Creuset down to Walmart spoons, so I'm not a snob in that respect. But I think it's a disservice to readers of this blog to focus on such overpriced party-ware.

Here's a suggestion for a story: give one of the writers $200, and send them to Walmart or Target to fully outfit a kitchen. I think Mark Bittman's "How to Cook Everything" might be a great guide for outfitting a kitchen on the cheap... and he's certainly not sending people to Pampered Chef parties!

Myscha Theriault's picture

As with anything, some of their items are more comparably priced than others. However, as I mentioned above, where I grew up and in many other parts of the country it's an EXTREMELY long drive to even the nearest Target or Walmart. From the lake house we just lost in the flood, Target was about 4 hours one way. Walmart was over an hour. And I'd argue that if you are wanting to try some "living large" recipes at home, you are spending less than if eating out. There are certain things I've never seen at Walmart. Also, some people live too far away to drive to eat out anyway. You are certainly entitled to your opinion. Hey, I asked for the input. I'm just responding with why I personally found the topic valid.

Linsey Knerl's picture

I have to come to Myscha's defense here, because the goal of Wise Bread is to teach others how to "live large on a small budget."  That doesn't mean we can't or shouldn't buy nice things or items with higher-than average price points.  True financial freedom comes from a balance of watching what you spend and allocating your money in just the right way to be able to afford those things you really want (for some, it may be Pampered Chef.)  If someone chooses to buy all their cooking gear at Walmart so that they have more money for vacation, so be it.  But if another reader doesn't care about traveling and would prefer to kick it in their top-of-the-line kitchen with all the fancy gear, that's OK, too.

We will never tell you how to spend your money... just give you some insights on how to make better choices when the time comes.

Thanks for your comments.

Linsey Knerl

Wise Bread 

Myscha Theriault's picture

Thanks for jumping in.

Guest's picture

I broke a PC baking stone- the biggest one, a first generation one, when I placed it under frozen lasagna in the oven. The sudden gas heat with the cold product on top caused it to shatter. my dumb mistake. I had spent around $50 for that one! So I intended to buy a new one from PC..instead got a $9.99 pizza stone with cutter and carrier from a discount store at an outlet mall. Plus I got a coupon for 10% off. I bought it at Christmas and have used it about 35 times since December- it works awesome!! So I saved some money by buying a good product that has lived up and surpassed it’s expectations. So you don’t always have to live up to the other person’s hype.
I do love PC’s spatulas, tho, like a few other readers have commented- they have lasted for YEARS and look exactly the same, and perform wonderfully.

Guest's picture

Just wanted to let you know, had you contacted the Home Office (888-OUR-CHEF), they would have sent you a new stone. One of the many things PC is known for is their fabulous warranties.

Myscha Theriault's picture

I've noticed they've come down quite a bit from what they used to cost. Around twenty bucks. But I'd love to know where you got the ten dollar one. Cool score.

I don't know about the regular spatulas, but I love their rubber ones as well. Really great for getting out that extra batter and dough. And as Linsey and others said, they don't stain or tear as easily as some of the other ones I've tried.

Guest's picture
1 Aug. 2008 | 12:54 AM InDebtToo

I bought a lot of PC stuff back in the 90's when I didn't have any debt (and plenty of disposable income) but funnily enough I hardly ever cooked! I have since gained a husband, moved to England, gained lots of debt, and cook (with my husband) at least one meal every day. Out of the PC products I bought back then, I use *the garlic press at least 2-3 times a week; *the apple slicer (just the one that makes sections) regularly; * did use the onion chopper until I decided I could chop it faster with a good knife; * spatulas; * occasionally the zester; * the large glass bowl with handle and lid (but I never use the lid) all the time * occasionally the large (lasagna-sized) stone dish; and * the pizza stone. What I don't use are the other 3 stone baking dishes (what was I thinking??), the valtrompia baking tube (what a waste), the tart pan, the ice shaver. So I think I have made good use of the products but I wouldn't spend that kind of money on those products again (well, maybe the spatulas).

Guest's picture

I have only bought one PC item (a wire cooling rack). I thought it was high priced; however the quality can't be beat. So, when purchasing anything, you need to consider how much use it will get & it if will last/stand up to the amount of usage. I've bought some inexpensive/cheap stuff that didn't last! (We too live on a very limited budget and the major stores are an hour away so we don't shop very much). For cutlery, check out the website for Rada. We've been very pleased with their stuff - I have a paring knife & bread knife - and they are reasonably priced.

Love the blog - keep sharing these great ideas!

Guest's picture

Ok... so I'm with most of the commentators about the PC products - pricey but I've been pleased.

In other news...
what's with this term "Jumped the shark"? I've read it for the last week in several blogs that I read and comment on. Where does it come from? Who says it? Is it solely a blog terminology or does it have a cultural origin?

And what, precisely, does it mean?

-Suz

Myscha Theriault's picture

Hi Suz. If you ever saw the old TV series Happy Days, you may remember it as extremely successful. Toward the end though, it really (in the opinions of many fans) went down hill. The turning point was where The Fonz jumped over a shark on water skis as a stunt (I'm sure there's more to it, but I'm still working on cup number one of coffee). It was over hyped and disappointing, as was the series after that (at least according to many fans).  So that in short is the cultural origin. Jumping the Shark has become a cultural reference for when any show (I took some creative license in using it to refer to cooking products, since Pampered Chef is such a well known company) turns from good to not so good. I'm way oversimplifying this, but that's the short answer.

Here's a site: http://jumptheshark.com/index.jspa 

Guest's picture

I use the small ice cream scoop to make 1T balls of tomato paste, then I put it in the freezer. Once frozen, I put them in a zip-lock baggie. I do the same thing with cookie dough.

My PC favorite item is the Twix-its; they're bag sealers. I've bought a different brand before and hated them. The PC ones are the way to go.

Myscha Theriault's picture

Way to take flash freezing to the next level, Thea. Thanks for stopping by and contributing to the conversation.

Guest's picture

first let me state that i am a pampered chef (pc) consultant and i like a lot of our products. that being said, not all pc products are for everyone. i strongly encourage anyone who purchases pc products to keep their receipt and try out their purchase within 30 days of purchase. within this window you can return or exchange the product & pc pays for the shipping.

we all work hard for our money and must make choices on how to spend it. don't make impulse purchases. think about how your purchase will fit into your lifestyle so that your great purchase won't end up at a future yard sale.

val

Guest's picture
29 Aug. 2008 | 1:37 PM CulinaryGradFoodSnob but happens to be frugal...

Pampered Chef made a name for itself by introducing industry tools to home chefs. Home chefs were mostly impressed because they had never seen most of those tools before, but I personally would say that PC was never really any good. Pick any item from PC, and then go buy that item from a restaurant supply store... I'll give you two guesses which one will be better. And two guesses which one will be less expensive.

Let me rephrase in another way... lots of people who have used Farberware knives their whole lives are amazed when they get Cutco. Until they try some nice Wusthof, Sabattier or Global knives... then they understand that Cutco was crap all along.

Guest's picture

If we are talking about saving money, take a look at the wonderful host benefits that Pampered Chef offers, an average party can earn the host at least $50 in free products, 2 half price items and at least 20% off the rest of her order. This can be a huge savings and the products will save you in the long run. Sure you can buy spatulas and knives at Walmart and Target but it is true you get what you pay for, you also will NEVER get the customer service from those stores that you should from your PC consultant.

Guest's picture

I LOVE Pampered Chef Items...but can't stand the price on over half their inventory! However, I have lots of friends who have parties and a couple consultant friends. I buy their small products (like the can strainer, measuring spoons, avacado peeler and mix and chop-all AWESOME products) from my friends.

However,the larger and more expensive products I buy from one of three places: The Pampered Chef Outlet section (I got the six mini flute stoneware pan for $12.50 and it retails for $33.00), Ebay and Amazon.com. Amazon does not have a large selection, but I got the $29.00 Cookie Press for $14.00 Brand New In Box on Amazon.com.

Ebay has TONS of Pampered Chef items. You have a lot of choices from New in Box to used once or twice. Most of the time, you'll save over half of what you'd pay through a PC party. The only thing you have to watch for is the Item number, if you're picky about that. I recently bought a Easy Accent Cake Decorator #1778 for $15.00. However, there are many of the old PC Easy Accents #1775 for sale. If that doesn't bother you, you can get the #1775 for even cheaper and there is virtually no difference.

I love PC, but as a military member, have to be careful of how much I spend! Ebay and Amazon are a great way for a PC to build up their collection at half the price!

Myscha Theriault's picture

Thanks, Guest.

You've provided some great strategies here that I'm sure many people will be able to save some money with. Thanks for sharing your insights.

Guest's picture

I learned the hard way...I thought to it would be "cheaper" to order off line. After all Pampered Chef is great stuff and you know what you are getting. I got a chopper on ebay from the lady that sells everything new..(which later I found out she is not allowed to do so) long story short..I "misused" my chopper and knowing that there was a 3 year warranty. I called the Pampered Chef home office to get a replacement. WELL since I ordered it on line from someone other than a pampered rep or on line with pampered chef...my chopper wasn't no longer under warranty!!! I email the lady on ebay and NOTHING about it. No the lady on ebay is a rep, however she isn't allowed to sell items as she is doing. Crazy I know. So you are saving money...but you have NO WARRANTY.

Guest's picture

Thanks for stating a great two sided opinion! Unlike other blogs, you were able to state the likes and dislikes in a great way! I am a recent consultant, and joined for the free products I get! Now, I have earned quite a few free products in the last few months and there are several that I won't use in my kitchen, just because that's not the kind of cook that I am. So those items will be "gifted" at Christmas time :) I love the business, because at each of my shows I am able to hold a product up and ask who has it and who loves it? Then I say who hates it? ok this is my POV! and there are plenty of items that I give my opinion about! and if the customer isn't happy they get a full refund inc. s&h in the first 30 days! Plus, with a min. one year warranty, and some life time warranties, I don't feel any guilt selling to family friends and the like! I know they are getting a good product. But I do strongly suggest that people only buy what they are going to USE!! no point in collecting products just to display them in your pantry as great dust collectors! :) Thanks again! Glad to hear you have some favorites!

Guest's picture

well every one has there taste on what they will buy my huband got me a 200. fiberware set of cookware and it burned everything no matter what temp. you cooked on. the i got pc cookware i would not trade it for nothing my kids love it. you should all at least try it i would buy a new skillet every year now i will never have to thanks to pc.

Guest's picture

I used to sell it. Honestly I hate most of the gadgets. But the knives are worth every penny! They warranty them for life, and I've yet to have any issues with mine. My mom bought the $10 a piece at walmart instead of the $15 a piece set she could have gotten with me and her knife rusted within a week! I've had mine a year and no rust yet. :) The pans are also wonderful. It's the weird cheap stuff that gets you into trouble.

Guest's picture

In 2002, I was a PC consultant. I reinvested all my income into PC products - since I used them as demos, they were "business expenses" and tax write-offs! Between items I earned for free or half price and the consultant discount, I ended up with over half of the products sold by PC at that time and to this day use most of it regularly. My favorites: the pans, stoneware, scrapers, mini spatula, can openers, zester, liquid/dry measuring cup, and mini glass measuring bowls. As previously mentioned, they have great warranties and replacement parts are available for things like the ultimate slice & grate, chopper, and egg slicer.

Guest's picture
14 Jun. 2011 | 9:37 PM A. Condrey

I completely agree. I am getting ready to start selling PC products, in large part because the kitchen products I have gotten the most use out of for the last 15 years are Pampered Chef. Say what you want about cost (74% of the Spring/Summer catalog this year is under $20 btw), the quality of the products and integrity of the company are unmatched in their arena. I would personally rather spend a couple dollars extra on a spatula I will use for 20 years than buy the same spatula at a dollar store twice a year for 20 years ;) They also stand behind their products, making things right if a piece of their equipment goes wrong. Most manufacturers don't. Lastly, they offer many products that are unavailable elsewhere, or are industry firsts. I am glad the company is around and I look forward to sharing the joy of their products- especially with those on a budget! :D