best buy http://www.wisebread.com/taxonomy/term/225/all en-US How a 5-Minute Email Saved Me $140 http://www.wisebread.com/how-a-5-minute-email-saved-me-140 <div class="field field-type-filefield field-field-blog-image"> <div class="field-items"> <div class="field-item odd"> <a href="/how-a-5-minute-email-saved-me-140" class="imagecache imagecache-250w imagecache-linked imagecache-250w_linked"><img src="http://wisebread.killeracesmedia.netdna-cdn.com/files/fruganomics/imagecache/250w/blog-images/5423307327_57cde2b5b7.jpg" alt="Happy balloon" title="Happy balloon" class="imagecache imagecache-250w" width="250" height="182" /></a> </div> </div> </div> <p>Occasionally I like to share a customer service story with you. I&rsquo;ve had run-ins with several big corporations in the past, including <a href="http://www.wisebread.com/i-finally-canceled-comcast-cable-before-it-hurt-more-than-my-wallet">Comcast</a>, <a href="http://www.wisebread.com/more-sales-insanity-this-time-from-walmart">Walmart</a>, and <a href="http://www.wisebread.com/hobby-lobby-who-exactly-are-you-trying-to-fool">Hobby Lobby.</a></p> <p>This time, Best Buy and I almost came to blows. But thanks to a stellar customer service experience and some wonderful Best But employees, it became a story with a happy ending. Now, I&rsquo;m sharing it with you with the hope that some of you may benefit from it. (See also: <a href="http://www.wisebread.com/how-to-get-a-customer-service-phone-number-fast">How to Get a Customer Service Phone Number, Fast!</a>)</p> <p>Let&rsquo;s start at the beginning (which, unlike in a Tarantino movie, is usually a good place for these stories to start).</p> <h3>New Home, New Appliances</h3> <p>My wife and I finally bought a new home after almost a decade of living in one that was too small for us. With the move, we had budgeted for new appliances, and Best Buy was the store we chose. They had a stellar deal on LG and Samsung products, and it was all within our budget. It also didn&rsquo;t hurt that the store is about four minutes from our new home.</p> <h3>The Deal</h3> <p>We opted for stainless steel and picked out a range, microwave, and dishwasher. The range and microwave were LG, the dishwasher Samsung. The dishwasher looked cool and was on sale, plus it had a stainless steel tub as well. We got free delivery, but I had to install the dishwasher/microwave myself or pay an extra $150 per appliance. I've done it several times before, so no problem. Everything was delivered in a timely fashion, and it all looked great!</p> <h3>The Grim Reality</h3> <p>The Samsung dishwasher sucked. I mean really sucked. Despite being hyped as quite the cleaning machine by the appliances associate at Best Buy, it left food gunk all over the dishes and sounded like a jet engine taking off. We needed an exchange.</p> <h3>The Exchange</h3> <p>We did our own homework this time. Kind of. We sought out stellar reviews of dishwashers and found one that was sold by Best Buy for almost the same price as the Samsung, in steel, but it was a GE. We went in to do the exchange and were informed that it wasn&rsquo;t sold in stores. But the reviews were good, and we plumped for the exchange.</p> <h3>The &ldquo;Special Order&rdquo; Fee</h3> <p>As it turns out, some items that aren&rsquo;t stocked by Best Buy stores, but sold through them, require a special delivery fee &mdash; $69.95 in this case. It was a bit much considering delivery is supposed to be free on appliances, but we wanted a better machine so we paid it. A few weeks later, we got the exchange done.</p> <h3>Bad Dishwasher, Horrendous Restocking Fee</h3> <p>The new GE was not good either. It looked about four years out of date for a start, the inside was cheap plastic, and the whole thing wobbled when the door opened thanks to a tough latch at the top. So much for trusting reviews. We didn&rsquo;t even want to hook this one up; we thought it would be better to get it swapped out while it was still unsullied. But, one call to the store and we discovered that although the exchange would be no problem, there would be a 25% restocking fee. That&rsquo;s about $140 to return it unused! And despite my polite protestations, the store associate&rsquo;s hands were tied. The restocking fee had to be paid if we wanted a different machine.</p> <h3>Time to Contact Corporate</h3> <p>I did some digging, found out the email addresses of the CEO and several members of the executive team, and fired off an email explaining the situation. It wasn't snarky or aggressive. In fact, I did point out that my family has had good experiences with Best Buy in the past. As I have said before, <a href="http://www.wisebread.com/how-to-complain-and-get-a-good-result">no one likes to deal with an irate customer</a>. And you get further treating someone with respect than some kind of corporate bellboy ready to do your bidding. At the end of the day, we're all people doing a job.</p> <p>Anyway, it wasn't long at all (I think one day, in fact) before I got a reply from head office. They were very concerned about the &ldquo;special order&rdquo; restocking fee, and also that I had two bad experiences with dishwashers already. I was told they would look into it, and sure enough, I got a call from the local Best Buy store the following day.</p> <h3>The Wonderful Resolution</h3> <p>They say &ldquo;third time's a charm&rdquo; and they're not wrong. This time, the manager of my local store was a glorious example of great customer service. He instantly waived the $140 restocking fee and put me in touch with someone in the appliances department who could recommend a quality dishwasher in our price range. That person was great. Within minutes I had a new dishwasher picked out, and the old one was ready to be picked up and replaced within two days.</p> <p>When the dishwasher arrived, it was everything Best Buy said it would be. The useless GE was taken away, the delivery guys were great and everything was taken care of.</p> <h3>The Moral of the Story</h3> <p>It's simple. If you have a problem, don't take the first answer as the only answer. Most of the time, the staff you are dealing with have neither the authority nor the fortitude to make the kind of decisions you're requesting. Take it to someone who can help, and then the people you were originally dealing with will have the power to help you out. Everyone wants a happy customer, and it often doesn't take a lot of effort to get one.</p> <p><em>Do you have any similar stories? Did you go to the top and get a result, or were you turned down? Let us know.</em></p> <br /><div id="custom_wisebread_footer"><div id="rss_tagline">This article is from <a href="http://www.wisebread.com/paul-michael">Paul Michael</a> of <a href="http://www.wisebread.com/how-a-5-minute-email-saved-me-140">Wise Bread</a>, an award-winning personal finance and <a href="http://www.wisebread.com/credit-cards">credit card comparison</a> website. Read more great articles from Wise Bread:</div><div class="view view-similarterms view-id-similarterms view-display-id-block_2 view-dom-id-1"> <div class="view-content"> <div class="item-list"> <ul> <li class="views-row views-row-1 views-row-odd views-row-first"> <div class="views-field-title"> <span class="field-content"><a href="http://www.wisebread.com/deepdiscount-coms-price-match-dont-hold-your-breath">DeepDiscount.com&#039;s Price Match...don&#039;t hold your breath</a></span> </div> </li> <li class="views-row views-row-2 views-row-even"> <div class="views-field-title"> <span class="field-content"><a href="http://www.wisebread.com/how-to-get-a-refund-when-something-is-non-refundable">How to Get a Refund When Something Is Non-Refundable</a></span> </div> </li> <li class="views-row views-row-3 views-row-odd"> <div class="views-field-title"> <span class="field-content"><a href="http://www.wisebread.com/do-you-agree-with-the-new-standards-of-restaurant-tipping">Do You Agree With the New Standards of Restaurant Tipping?</a></span> </div> </li> <li class="views-row views-row-4 views-row-even"> <div class="views-field-title"> <span class="field-content"><a href="http://www.wisebread.com/last-night-i-threatened-to-disconnect-my-cable">Last night I threatened to disconnect my cable</a></span> </div> </li> <li class="views-row views-row-5 views-row-odd views-row-last"> <div class="views-field-title"> <span class="field-content"><a href="http://www.wisebread.com/great-idea-for-papa-murphy-s-make-the-pizzas-in-order">Great idea for Papa Murphy’s – make the pizzas in order.</a></span> </div> </li> </ul> </div> </div> </div> </div><br/></br> Consumer Affairs best buy complaint letter customer service Returns and exchanges Tue, 13 Sep 2011 10:00:32 +0000 Paul Michael 697191 at http://www.wisebread.com DeepDiscount.com's Price Match...don't hold your breath http://www.wisebread.com/deepdiscount-coms-price-match-dont-hold-your-breath <div class="field field-type-filefield field-field-blog-image"> <div class="field-items"> <div class="field-item odd"> <a href="/deepdiscount-coms-price-match-dont-hold-your-breath" class="imagecache imagecache-250w imagecache-linked imagecache-250w_linked"><img src="http://wisebread.killeracesmedia.netdna-cdn.com/files/fruganomics/imagecache/250w/blog-images/620246_me_me_me_62.jpg" alt="Zzzzzz" title="Zzzzzz" class="imagecache imagecache-250w" width="200" height="300" /></a> </div> </div> </div> <p>I&#39;m sorry to say that my long-time lover affair with DeepDiscount.com has come to an abrupt end. I&#39;ve always been a fan of their low prices and free shipping, but even better is their price match. If you find it cheaper anywhere, they&#39;ll match it. Well, that&#39;s what I thought anyway. But they took so long to respond that the DVD deal I asked them to match had finished, and with it, my price match.</p> <p>I suspect the first question you have is the obvious one - &quot;Why not just buy what you want at the place you found it cheaper?&quot; Well, there are several good reasons for this. One, you may not have done business with this company before and either have trust issues or worry about promptness of shipping. Two, you may want to order several DVDs and would rather do it in one place than over several sites (this also helps with combined shipping costs). My reason was just as simple...I found the stellar deal at BestBuy.com and I&#39;m no fan of Best Buy. I would rather have given DeepDiscount my business.</p> <p> <img src="http://wisebread.killeracesmedia.netdna-cdn.com/files/fruganomics/u17/51E6aT2WtPL__AA240_.jpg" alt="FOTC" title="FOTC" width="240" height="240" /></p> <p><a href="http://www.amazon.com/gp/product/B000P2A6C0?ie=UTF8&amp;tag=wisebread07-20&amp;linkCode=as2&amp;camp=1789&amp;creative=9325&amp;creativeASIN=B000P2A6C0">Flight of the Conchords - The Complete First Season</a><img src="http://www.assoc-amazon.com/e/ir?t=wisebread07-20&amp;l=as2&amp;o=1&amp;a=B000P2A6C0" width="1" height="1" /></p> <p>The DVD in question was the first season of Flight Of The Conchords, an excellent series that was on offer for less than half price at Best Buy, around $10. I contacted DeepDiscount&#39;s PRICE MATCH hotline and sent them the information they requested on November 26th. Then I waited. Two days later I got a reply. Not what I was hoping for, they wanted a hyper-link to the specific page on BestBuy.com so they could verify that I wasn&#39;t pulling a fast one.</p> <p>I immediately sent back the information, urging them to please hurry because the deal was due to end (and also if they couldn&#39;t match it in time, I would bite the bullet and buy it from BB...of course, I didn&#39;t mention that part in the reply, which I probably should have done).</p> <p>I played the waiting game again. I waited, and waited. On December 5th, after hearing nothing, I sent another note to DeepDiscount. And today, I finally got my reply...it was not good news. DeepDiscount had waited so long to do the price match that the offer at Best Buy was over. And thus, their price match was no longer necessary.</p> <p>So, what have I learned from this? Well, I&#39;ll never bother with DeepDiscount&#39;s Price Match because the system is just way too slow and cumbersome. I will also buy a product when I see it on a super sale, because now I&#39;m out of pocket and out of time to find a better deal. Alas, my holidays will be spent without the mighty Conchords. If you do plan to get a price match from any store on line, don&#39;t count on getting a prompt reply. You may be better off just snapping up the better deal while you can. </p> <br /><div id="custom_wisebread_footer"><div id="rss_tagline">This article is from <a href="http://www.wisebread.com/paul-michael">Paul Michael</a> of <a href="http://www.wisebread.com/deepdiscount-coms-price-match-dont-hold-your-breath">Wise Bread</a>, an award-winning personal finance and <a href="http://www.wisebread.com/credit-cards">credit card comparison</a> website. Read more great articles from Wise Bread:</div><div class="view view-similarterms view-id-similarterms view-display-id-block_2 view-dom-id-2"> <div class="view-content"> <div class="item-list"> <ul> <li class="views-row views-row-1 views-row-odd views-row-first"> <div class="views-field-title"> <span class="field-content"><a href="http://www.wisebread.com/how-a-5-minute-email-saved-me-140">How a 5-Minute Email Saved Me $140</a></span> </div> </li> <li class="views-row views-row-2 views-row-even"> <div class="views-field-title"> <span class="field-content"><a href="http://www.wisebread.com/how-to-get-a-refund-when-something-is-non-refundable">How to Get a Refund When Something Is Non-Refundable</a></span> </div> </li> <li class="views-row views-row-3 views-row-odd"> <div class="views-field-title"> <span class="field-content"><a href="http://www.wisebread.com/do-you-agree-with-the-new-standards-of-restaurant-tipping">Do You Agree With the New Standards of Restaurant Tipping?</a></span> </div> </li> <li class="views-row views-row-4 views-row-even"> <div class="views-field-title"> <span class="field-content"><a href="http://www.wisebread.com/last-night-i-threatened-to-disconnect-my-cable">Last night I threatened to disconnect my cable</a></span> </div> </li> <li class="views-row views-row-5 views-row-odd views-row-last"> <div class="views-field-title"> <span class="field-content"><a href="http://www.wisebread.com/great-idea-for-papa-murphy-s-make-the-pizzas-in-order">Great idea for Papa Murphy’s – make the pizzas in order.</a></span> </div> </li> </ul> </div> </div> </div> </div><br/></br> Consumer Affairs best buy customer service deal match deepdiscount.com price match Sat, 08 Dec 2007 04:07:23 +0000 Paul Michael 1477 at http://www.wisebread.com Deal: 50" HDTV, XBox 360, Halo 3, 1600 XBox Live points AND a $100 NFLshop certificate, all for under $1100. http://www.wisebread.com/deal-50-hdtv-xbox-360-halo-3-1600-xbox-live-points-and-a-100-nflshop-certificate-all-for-under-1100 <div class="field field-type-filefield field-field-blog-image"> <div class="field-items"> <div class="field-item odd"> <a href="/deal-50-hdtv-xbox-360-halo-3-1600-xbox-live-points-and-a-100-nflshop-certificate-all-for-under-1100" class="imagecache imagecache-250w imagecache-linked imagecache-250w_linked"><img src="http://wisebread.killeracesmedia.netdna-cdn.com/files/fruganomics/imagecache/250w/blog-images/f_xbox360tv_070916_2.jpg" alt="Best Buy TV Offer" title="Best Buy TV Offer" class="imagecache imagecache-250w" width="197" height="216" /></a> </div> </div> </div> <p>It&#39;s Friday, it&#39;s time for another deal. I must preface this by saying I&#39;m not really a huge fan of the XBox 360, not because it&#39;s a bad console but <a href="/xbox-360-dont-buy-one-until-2008">I&#39;m no fan of the reliability </a> right now. However, if you are in the market for a HDTV &amp; gaming system, Best Buy is giving you a stellar deal. You&#39;ll save over $400, which is like getting the XBox 360 for free. </p> <p>The HDTV is a Samsung 50&quot; DLP HDTV with 720p resolution. I&#39;ve checked out the ratings, this is a very, very nice TV. Not quite 1080p but good enough to give you a great picture for many years to come. And as DLPs go, it&#39;s quite thin. </p> <p>Here&#39;s the deal. Go to <a href="http://www.bestbuy.com/site/olspage.jsp?type=category&amp;id=pcmcat131300050003">this link at Best Buy</a> and follow the instructions below. </p> <p><img src="http://wisebread.killeracesmedia.netdna-cdn.com/files/fruganomics/u17/Picture_1_1.png" alt="offer" title="offer" width="567" height="362" /></p> <p>You&#39;ll also want to add the 1600 Xbox Live points to your cart. When you check out, you should get the $100 NFL gift shop offer. The form is <a href="http://www.bestbuy.com/site/olspage.jsp?id=cat12105&amp;type=page&amp;rebateid=70136&amp;skuid=8247916&amp;h=387">here</a> .</p> <p>Like I said, I&#39;m more of a Wii fan, but if this is your kind of gaming I haven&#39;t seen a deal this good in a long time for home entertainment. But like any good Wisebread reader, please make sure you can afford it before you jump on it. </p> <p>Props go to <a href="http://slickdeals.net/">Slickdeals</a> for finding this one.</p> <br /><div id="custom_wisebread_footer"><div id="rss_tagline">This article is from <a href="http://www.wisebread.com/paul-michael">Paul Michael</a> of <a href="http://www.wisebread.com/deal-50-hdtv-xbox-360-halo-3-1600-xbox-live-points-and-a-100-nflshop-certificate-all-for-under-1100">Wise Bread</a>, an award-winning personal finance and <a href="http://www.wisebread.com/credit-cards">credit card comparison</a> website. Read more great articles from Wise Bread:</div><div class="view view-similarterms view-id-similarterms view-display-id-block_2 view-dom-id-3"> <div class="view-content"> <div class="item-list"> <ul> <li class="views-row views-row-1 views-row-odd views-row-first"> <div class="views-field-title"> <span class="field-content"><a href="http://www.wisebread.com/are-these-genuine-bargains-or-a-pile-of-garbage">Are these genuine bargains, or a pile of garbage?</a></span> </div> </li> <li class="views-row views-row-2 views-row-even"> <div class="views-field-title"> <span class="field-content"><a href="http://www.wisebread.com/save-some-coin-with-lands-end-overstocks-and-free-shipping">Save Some Coin with Lands&#039; End Overstocks and Free Shipping!</a></span> </div> </li> <li class="views-row views-row-3 views-row-odd"> <div class="views-field-title"> <span class="field-content"><a href="http://www.wisebread.com/the-5-best-indoor-tv-antennas">The 5 Best Indoor TV Antennas</a></span> </div> </li> <li class="views-row views-row-4 views-row-even"> <div class="views-field-title"> <span class="field-content"><a href="http://www.wisebread.com/10-things-you-should-never-buy-at-the-dollar-store-and-10-you-should">10 Things You Should Never Buy at the Dollar Store (and 10 You Should)</a></span> </div> </li> <li class="views-row views-row-5 views-row-odd views-row-last"> <div class="views-field-title"> <span class="field-content"><a href="http://www.wisebread.com/15-things-you-should-buy-at-costco">15 Things You Should Buy at Costco</a></span> </div> </li> </ul> </div> </div> </div> </div><br/></br> Deals and Coupons best buy deals electronics Halo HDTV NFL tv XBox XBox 360 Fri, 21 Sep 2007 19:44:36 +0000 Paul Michael 1190 at http://www.wisebread.com Best Buy scamming customers with Intranet - UPDATED! http://www.wisebread.com/best-buy-scamming-customers-with-intranet-updated <p> <img src="http://wisebread.killeracesmedia.netdna-cdn.com/files/fruganomics/wisebread_imce/best_buy_page_logo.jpg" alt="Best Buy?" title="Best Buy?" width="288" height="168" /></p> <p><a href="http://www.courant.com/news/local/hc-watchdog0302,0,5198012.column?coll=hc-utility-local">George Gombossy, consumer watchdog for The Courant</a> , broke this story on March 2nd of this month. It&#39;s a great story, and I apologise to George for not stating him as the source in my original post, my bad entirely. Anyway, other sites like <a href="http://consumerist.com/consumer/best-buy/best-buy-confirms-the-existence-of-its-secret-website-241097.php">The Consumerist</a> have also covered it, but I wanted to do a follow-up of my own on the story. But first up, what is the story, if you don&#39;t already know? Well, read on... </p> <p><strong>WHAT&#39;S THE SCAM?</strong><br />It works quite simply. You see a great deal online. It&#39;s cool, you want it, you go into the store to pick it up. But hey, the price is higher than the one you saw at home. No worries, you indicate to the salesperson that the instore price is wrong and direct them to the instore Best Buy website. That&#39;s when you find out that YOU made the mistake because the price on the Intranet is the same as in the store. How can this be?</p> <p>Well, the Best Buy Intranet is priced higher than the Best Buy site you access at home. And as the burden of proof is on you, you&#39;re really up a creek without a paddle. Unless, of course, you remembered to print out the deal you saw at home and bring it to the store. But how often does that happen?</p> <p><strong>BEST BUY ADMITTING GUILT...KINDA.</strong><br />Justin Barber, a spokesman for Best Buy, earlier denied even the exsistence of this mythical website. Now he&#39;s changed his story, but is still insisting the company never intended to mislead or deceive Best Buy customers. If that&#39;s true, one has to wonder why this Intranet with higher prices was in stores at all. Why not just have the good old Best Buy website that we all access at home? Surely the answer is simple...money! Good for Best Buy, bad for us. </p> <p><strong>BEST BUY&#39;S BAD TRACK RECORD</strong><br />In New Jersey and Ohio, Best Buy have been accused of deceptive sales practices, by repackaging used merchandise and selling it as brand spanking new. Another case of not intending to mislead customers I&#39;m sure. Best Buy paid just $135,000 to settle that suit in New Jersey, although the Ohio case is ongoing. But it&#39;s hardly a good indicator of fair business practices. Makes you wonder how new that item is that you bought last week from your trusty Best Buy store. </p> <p><strong>WHAT CAN YOU DO? </strong><br />Well, let&#39;s hope that this Intranet is pulled from the stores so you don&#39;t have to worry about it. But nonetheless, take a printed copy of the Bestbuy.com page with you to the store. That&#39;s the page that contains the REAL deal. Or just buy online (althought shipping charges then apply). Even better, why not just boycott the big box giant for a while and go shopping at Circuit City, Ultimate Electronics or Media Play. I know I&#39;m wary of Best Buy and its overfriendly staff now. </p> <p><strong>UPDATE: AND HOW IS BEST BUY NOW? </strong><br />As it happens, I&#39;m on the prowl for a new laptop of my very own. My first one actually. So I visited a couple of Best Buy stores a few days ago, just to see if the prices advertised online were the same as instore. Yes, they were. However, when I asked if I could see one or two of the laptops working via the Internet (I wanted to check out a few HD movie trailers to check the 1080 resolution) I was told that they don&#39;t have Internet hookup anywhere. When I asked why, I was informed by a very helpful Best Buy clerk that they have no way to control what people download (not true) or look at (also not true) so they had to disable Internet access throughout the store. It was the same story at a different Best Buy store. So, I&#39;d like to know if anyone else is having the same issue, or has Best Buy got the Internet working again, without it&#39;s own suspicious Intranet anywhere to be found.</p> <p>And while we&#39;re on the subject of suspicious, check this video out. It was made by an ex-employee and seems to indicate that Best Buy staff screw their customers. (If it&#39;s already been featured on The Consumerist I&#39;m very, very sorry. But it relates to the post, so there.)</p> <p>&nbsp;</p> <object width="425" height="350"><param name="movie" value="http://www.youtube.com/v/OLFuZDV84c8" /><param name="wmode" value="transparent" /><embed src="http://www.youtube.com/v/OLFuZDV84c8" type="application/x-shockwave-flash" wmode="transparent" width="425" height="350"></embed></object><br /><div id="custom_wisebread_footer"><div id="rss_tagline">This article is from <a href="http://www.wisebread.com/paul-michael">Paul Michael</a> of <a href="http://www.wisebread.com/best-buy-scamming-customers-with-intranet-updated">Wise Bread</a>, an award-winning personal finance and <a href="http://www.wisebread.com/credit-cards">credit card comparison</a> website. Read more great articles from Wise Bread:</div><div class="view view-similarterms view-id-similarterms view-display-id-block_2 view-dom-id-4"> <div class="view-content"> <div class="item-list"> <ul> <li class="views-row views-row-1 views-row-odd views-row-first"> <div class="views-field-title"> <span class="field-content"><a href="http://www.wisebread.com/beware-the-nasty-secret-of-the-craigslist-free-section">Beware, The Nasty Secret Of The Craigslist Free Section</a></span> </div> </li> <li class="views-row views-row-2 views-row-even"> <div class="views-field-title"> <span class="field-content"><a href="http://www.wisebread.com/6500-repair-bill-to-remove-a-stone-from-a-moon-roof">$6500 repair bill to remove a stone from a moon roof</a></span> </div> </li> <li class="views-row views-row-3 views-row-odd"> <div class="views-field-title"> <span class="field-content"><a href="http://www.wisebread.com/swoopo-great-auction-deals-or-great-scam">Swoopo - great auction deals or great scam?</a></span> </div> </li> <li class="views-row views-row-4 views-row-even"> <div class="views-field-title"> <span class="field-content"><a href="http://www.wisebread.com/debit-or-credit-which-one-should-you-choose-at-the-checkout">Debit Or Credit? Which One Should You Choose At The Checkout?</a></span> </div> </li> <li class="views-row views-row-5 views-row-odd views-row-last"> <div class="views-field-title"> <span class="field-content"><a href="http://www.wisebread.com/cheat-sheet-retail-markup-on-common-items">Cheat Sheet: Retail Markup on Common Items</a></span> </div> </li> </ul> </div> </div> </div> </div><br/></br> Consumer Affairs Shopping bait & switch best buy customer complaints. deception intranet scam Thu, 15 Mar 2007 19:23:42 +0000 Paul Michael 346 at http://www.wisebread.com FREE movie tickets to Peaceful Warrior http://www.wisebread.com/free-movie-tickets-to-peaceful-warrior <p><img width="280" height="219" title="PW" alt="PW" src="http://wisebread.killeracesmedia.netdna-cdn.com/files/fruganomics/wisebread_imce/peaceful-warrior.jpg" /></p> <p><a href="http://www.cinematical.com/2007/03/14/jeepers-creepers-universal-is-actually-giving-away-salvas-next/">Cinematical</a> has just reported that Peaceful Warrior, a film by Victor Salva and starring Nick Nolte, is going to be involved in an almost $15 million ticket giveaway. It's in association with Best Buy (who's image needs some refurbishment after its recent Intranet scandal).</p> <p>If the movie sounds familiar, it's because it was actually released last year by Lionsgate to very poor reviews, and even poorer grosses. So, in an effort to inject new life into the movie, those cunning marketing bods have allocated almost all of the marketing budget to free tickets. The movie got pretty awful reviews on <a href="http://www.rottentomatoes.com/m/peaceful_warrior/">Rotten Tomatoes</a> , but if you fancy a free movie and have nothing else to do, you may as well bag some tickets.</p> <p>To grab yours, go to the <a href="http://www.bestbuy.com/site/olspage.jsp?type=category&amp;id=pcmcat114100050013&amp;DCMP=rdr0000392">Best Buy website</a> from this Sunday until the April 1st cut-off date. The film will hit your local theaters on March 30th. As always, that great resource <a href="http://www.fandango.com/">Fandango</a> will show you when and where it's playing. So, mark your calendars for March 18th and get your set of free tickets while you can.</p> <br /><div id="custom_wisebread_footer"><div id="rss_tagline">This article is from <a href="http://www.wisebread.com/paul-michael">Paul Michael</a> of <a href="http://www.wisebread.com/free-movie-tickets-to-peaceful-warrior">Wise Bread</a>, an award-winning personal finance and <a href="http://www.wisebread.com/credit-cards">credit card comparison</a> website. Read more great articles from Wise Bread:</div><div class="view view-similarterms view-id-similarterms view-display-id-block_2 view-dom-id-5"> <div class="view-content"> <div class="item-list"> <ul> <li class="views-row views-row-1 views-row-odd views-row-first"> <div class="views-field-title"> <span class="field-content"><a href="http://www.wisebread.com/free-copy-of-what-to-expect-the-first-year-book">FREE copy of &quot;What To Expect The First Year&quot; book.</a></span> </div> </li> <li class="views-row views-row-2 views-row-even"> <div class="views-field-title"> <span class="field-content"><a href="http://www.wisebread.com/free-download-of-suze-ormans-women-money">Free download of Suze Orman&#039;s Women &amp; Money</a></span> </div> </li> <li class="views-row views-row-3 views-row-odd"> <div class="views-field-title"> <span class="field-content"><a href="http://www.wisebread.com/feeling-patriotic-grab-a-free-national-guard-t-shirt">Feeling patriotic? Grab a free National Guard t-shirt.</a></span> </div> </li> <li class="views-row views-row-4 views-row-even"> <div class="views-field-title"> <span class="field-content"><a href="http://www.wisebread.com/give-a-dog-six-bones-free">Give a dog SIX bones...FREE!</a></span> </div> </li> <li class="views-row views-row-5 views-row-odd views-row-last"> <div class="views-field-title"> <span class="field-content"><a href="http://www.wisebread.com/how-to-get-magazines-for-cheap-or-free">How to Get Magazines for Cheap (or Free!)</a></span> </div> </li> </ul> </div> </div> </div> </div><br/></br> Freebies best buy Free movie tickets free tickets Movie Promotion Peaceful Warrior Victor Salva Thu, 15 Mar 2007 01:02:18 +0000 Paul Michael 353 at http://www.wisebread.com Special holiday return policies of popular stores http://www.wisebread.com/special-holiday-return-policies-of-popular-stores <p><font face="Arial, verdana, helvetica, helv"><a href="http://www.consumerworld.org/pages/returns.htm" target="_blank">Consumer World</a> compiled a great list of the special <a href="http://www.consumerworld.org/pages/returns.htm" target="_blank">holiday return policies</a> of some of the most popular stores such as Amazon, Best Buy, Toys R Us, Wal-Mart, Kohl&#39;s, Target, Costco, etc. </font></p> <p><font face="Arial, verdana, helvetica, helv">Consumer World is run by <a href="http://www.consumerworld.org/pages/edglobemag.htm" target="_blank">Edwgar Dworsky</a>, a highly respected consumer rights attorney. It is pretty sweet having an attorney read the return policy fine print for you, but I advise you to use the chart only as a general guide. Make sure you check out these policies for yourself before making a return or purchase.</font></p> <p><font face="Arial, verdana, helvetica, helv"> &quot;Some retailers relax their regular return deadlines at holiday time by extending the return period into January. Remarkably, in Consumer World&#39;s spot check of in-store return policy signage, some stores failed to post the terms of their holiday policies. Nonetheless, some chains with generous regular or extended holiday return deadlines include:&quot;</font></p> <p>&nbsp;</p> <table border="2" cellspacing="2" cellpadding="2" width="399" height="248"> <tbody> <tr> <td><strong>Amazon.com</strong></td> <td> January 31 (for most items shipped 11/01 thru 12/31) 15% restocking fee: open computers.</td> </tr> <tr> <td><strong>Best Buy</strong></td> <td>January 8 (for camcorders, digital cameras, printers, monitors, projectors, radar detectors); Jan. 24 (all other items bought since Nov. 1). Computers: 14 days from purchase only</td> </tr> <tr> <td><strong>Buy.com</strong></td> <td> Holiday return policy eliminated.</td> </tr> <tr> <td><strong>Circuit City</strong></td> <td>January 25 most items; Jan. 8 for 14 day items including computers</td> </tr> <tr> <td><strong>Costco</strong></td> <td>No deadline (except computers)</td> </tr> <tr> <td><strong>Kohl&#39;s</strong></td> <td>No deadline (with receipt)</td> </tr> <tr> <td><strong>Marshalls</strong></td> <td>January 6 (for purchases Oct. 29 - Dec. 6)</td> </tr> <tr> <td><strong>Overstock.com</strong></td> <td>By January 10, initiate return of most items purchased Nov. 1 or later</td> </tr> <tr> <td><strong>Staples</strong></td> <td>No deadline for office supplies. (January 6 for electronics and furniture bought since Nov. 24)</td> </tr> <tr> <td><strong>TJ Maxx</strong></td> <td>January 7 (for purchases Oct. 29 - Dec. 6)</td> </tr> <tr> <td><strong>Target</strong></td> <td>Target: 90 days from purchase (15% restocking fee on portable electronics, digital cameras, camcorders; specially marked clearance items only qualify for current sale price)</td> </tr> <tr> <td><strong>Toys R Us</strong></td> <td>90 days (45 days for unopened electronics, video products)</td> </tr> <tr> <td><strong>Wal-Mart</strong></td> <td>90 days most items (other items: 15 days [PCs], 30 [cameras], or 45 [PC accessories.])</td> </tr> </tbody> </table> <p>&nbsp;</p> <br /><div id="custom_wisebread_footer"><div id="rss_tagline">This article is from <a href="http://www.wisebread.com/will-chen">Will Chen</a> of <a href="http://www.wisebread.com/special-holiday-return-policies-of-popular-stores">Wise Bread</a>, an award-winning personal finance and <a href="http://www.wisebread.com/credit-cards">credit card comparison</a> website. Read more great articles from Wise Bread:</div><div class="view view-similarterms view-id-similarterms view-display-id-block_2 view-dom-id-6"> <div class="view-content"> <div class="item-list"> <ul> <li class="views-row views-row-1 views-row-odd views-row-first"> <div class="views-field-title"> <span class="field-content"><a href="http://www.wisebread.com/modifiers-5-things-that-change-an-items-final-price">Modifiers: 5 things that change an item&#039;s final price</a></span> </div> </li> <li class="views-row views-row-2 views-row-even"> <div class="views-field-title"> <span class="field-content"><a href="http://www.wisebread.com/5-things-you-shouldnt-order-on-amazon">5 Things You Shouldn&#039;t Order on Amazon</a></span> </div> </li> <li class="views-row views-row-3 views-row-odd"> <div class="views-field-title"> <span class="field-content"><a href="http://www.wisebread.com/15-things-you-should-buy-at-costco">15 Things You Should Buy at Costco</a></span> </div> </li> <li class="views-row views-row-4 views-row-even"> <div class="views-field-title"> <span class="field-content"><a href="http://www.wisebread.com/7-things-non-members-can-get-at-costco-including-cheap-eye-exams">7 Things Non-Members Can Get at Costco (Including Cheap Eye Exams!)</a></span> </div> </li> <li class="views-row views-row-5 views-row-odd views-row-last"> <div class="views-field-title"> <span class="field-content"><a href="http://www.wisebread.com/5-places-to-get-cheaper-diapers">5 Places to Get Cheaper Diapers</a></span> </div> </li> </ul> </div> </div> </div> </div><br/></br> Shopping Amazon best buy consumer world costco return policy returns target Tue, 26 Dec 2006 17:01:07 +0000 Will Chen 111 at http://www.wisebread.com