closing down http://www.wisebread.com/taxonomy/term/5947/all en-US How to Get a Groupon Refund When a Company Closes http://www.wisebread.com/how-to-get-a-groupon-refund-when-a-company-closes <div class="field field-type-filefield field-field-blog-image"> <div class="field-items"> <div class="field-item odd"> <a href="/how-to-get-a-groupon-refund-when-a-company-closes" class="imagecache imagecache-250w imagecache-linked imagecache-250w_linked"><img src="http://wisebread.killeracesmedia.netdna-cdn.com/files/fruganomics/imagecache/250w/blog-images/business_closed.jpg" alt="Closed sign" title="Closed sign" class="imagecache imagecache-250w" width="250" height="125" /></a> </div> </div> </div> <p>What happens to a <a href="http://www.tkqlhce.com/click-2822544-10817658">Groupon</a> if the company offering the deal closes? And how do you get your money back? (See also: <a href="http://www.wisebread.com/selling-your-groupon-coupons">Selling Your Groupon Coupons</a>)</p> <p>According the <a href="http://www.groupon.com/faq">FAQ page of the Groupon website</a>, the guidelines are promising but vague:</p> <blockquote><p>What if the business for my Groupon closes down?</p> <p>If anything happens that makes it impossible for you to redeem your Groupon, we'll make sure you get your money back.</p> </blockquote> <p>I had not given this subject much thought until a few weeks ago when my inbox contained an email with this subject line:</p> <p>&ldquo;An Important Message Regarding Your <em>ABC Bistro</em> Groupon&rdquo;</p> <p>My husband and I had tried once to use the Groupon for this restaurant. We had called on a Saturday afternoon to check on seating availability and make reservations. But it was unclear why we could not reserve a table &mdash; either seating was available on a first-come, first-served basis or all tables were booked. When we stopped by to check, we found that all tables were reserved; we vowed to plan ahead for a future outing.</p> <p>So, using the Groupon was still on my radar when the email arrived. This is the message I received:</p> <blockquote><p>We are writing to inform you that ABC Bistro has closed. While most of you have already redeemed your ABC Bistro Groupon, we know that some have not, and we want to get you your money back as soon as possible.</p> <p>If you haven&rsquo;t used your Groupon, please email us at <a href="mailto:support@groupon.com">support@groupon.com</a> and we&rsquo;ll be happy to issue you a full refund to your original credit card used for the purchase or give you Groupon Credit.</p> <p>We were big fans of ABC Bistro, so we&rsquo;re especially sad to see them go. We sincerely apologize for any inconvenience this may cause.</p> <p>Thank you for your continued support.</p> </blockquote> <p>I was surprised to learn that the restaurant had closed. ABC Bistro (not the company&rsquo;s real name) had opened several months earlier and seemed to be doing well. It occupied a space in a new, pedestrian-friendly neighborhood shopping center in an area with a dearth of nice restaurants. On a nearly daily basis, I drove by this shopping center and had not noticed anything amiss. Nor had I heard about its closing from friends.</p> <p>This note was the first indication that anything was wrong. In retrospect, though, the inability of the restaurant staff to communicate its reservation policy was an omen.</p> <p>Groupon&rsquo;s move was fast. The email was sent to <em>everyone</em> who bought the deal. I wondered if Groupon was in such a hurry to issue refunds (and preserve its integrity) that the deal-seller decided to notify all buyers first, get responses, figure out who had redeemed the Groupon and who had not, and then issue refunds or give credit.</p> <h2>How I Got My Money Back</h2> <ul> <li>I replied soon after getting the message that the restaurant had closed.<br /> &nbsp;</li> <li>My email message: &quot;Hi, I just got a note saying that ABC Bistro has closed; I had an unexpired coupon there. Can I get a credit card refund now? Please let me know if you need additional information from me.&quot;<br /> &nbsp;</li> <li>Groupon support staff told me that my credit card account would be credited within 5&ndash;7 business days.<br /> &nbsp;</li> <li>The <a href="http://www.wisebread.com/track-your-refunds-or-get-ripped-off">refund</a> transaction was initiated on the same day and the credit was posted in 3 days.&nbsp;</li> </ul> <p>Then I wondered:</p> <p>Had Groupon (or I) acted too quickly?</p> <p>No.</p> <p>Soon after sending my email, I checked the restaurant's website and saw that it had been dismantled. Its Facebook page was still active. A status update indicated that the restaurant would be closed for a few days while some business issues were resolved. Since then, the restaurant has not re-opened and the Facebook page is now empty. In this situation, Groupon knew about the restaurant's status before everyone else in town did.</p> <p><em>Do you use your Groupons immediately? Have you ever tried to use a Groupon but found that the company with the deal was closed?</em></p> <br /><div id="custom_wisebread_footer"><div id="rss_tagline">This article is from <a href="http://www.wisebread.com/julie-rains">Julie Rains</a> of <a href="http://www.wisebread.com/how-to-get-a-groupon-refund-when-a-company-closes">Wise Bread</a>, an award-winning personal finance and <a href="http://www.wisebread.com/credit-cards">credit card comparison</a> website. Read more great articles from Wise Bread:</div><div class="view view-similarterms view-id-similarterms view-display-id-block_2 view-dom-id-1"> <div class="view-content"> <div class="item-list"> <ul> <li class="views-row views-row-1 views-row-odd views-row-first"> <div class="views-field-title"> <span class="field-content"><a href="http://www.wisebread.com/5-things-you-should-never-buy-on-groupon-or-livingsocial">5 Things You Should Never Buy on Groupon or LivingSocial</a></span> </div> </li> <li class="views-row views-row-2 views-row-even"> <div class="views-field-title"> <span class="field-content"><a href="http://www.wisebread.com/track-your-refunds-or-get-ripped-off">Track Your Refunds or Get Ripped Off</a></span> </div> </li> <li class="views-row views-row-3 views-row-odd"> <div class="views-field-title"> <span class="field-content"><a href="http://www.wisebread.com/7-retailers-with-the-absolute-best-customer-service">7 Retailers With the Absolute Best Customer Service</a></span> </div> </li> <li class="views-row views-row-4 views-row-even"> <div class="views-field-title"> <span class="field-content"><a href="http://www.wisebread.com/4-ways-women-can-avoid-paying-the-pink-tax">4 Ways Women Can Avoid Paying the &quot;Pink Tax&quot;</a></span> </div> </li> <li class="views-row views-row-5 views-row-odd views-row-last"> <div class="views-field-title"> <span class="field-content"><a href="http://www.wisebread.com/cheat-sheet-retail-markup-on-common-items">Cheat Sheet: Retail Markup on Common Items</a></span> </div> </li> </ul> </div> </div> </div> </div><br/></br> Consumer Affairs Shopping closing down groupon money back refund Mon, 02 May 2011 09:48:18 +0000 Julie Rains 532855 at http://www.wisebread.com Revel in a corporation's misfortune - all Discovery Channel stores to close http://www.wisebread.com/revel-in-a-corporations-misfortune-all-discovery-channel-stores-to-close <p><img width="318" height="238" title="DC store" alt="DC store" src="http://wisebread.killeracesmedia.netdna-cdn.com/files/fruganomics/wisebread_imce/131351408_633eff7c4e.jpg" /></p> <p>I don't like to see good stores close. Especially an Aladdin's cave like <a href="http://shopping.discovery.com/">The Discovery Store</a>, which offers great educational toys and videos and is just a pleasure to walk around on a Saturday afternoon. </p> <!--break--><!--break--><p>But as some of you may already know, The Discovery Channel has different ideas (as reported by many news organizations including <a href="http://www.reuters.com/article/industryNews/idUSN1844329620070518">Reuters</a>). In an effort to cut costs, CEO David Zaslav is closing all 103 of the retail stores and slashing over 1000 jobs. Ouch. The sales will move to the online world, which is ok but not as much fun to browse.</p> <p>However, as a bargain hunter I like to find the silver lining in any cloud. And this time that silver lining comes in the form of hundreds of great deals. As each Discovery Channel Store closes, you'll see almost everything in the store go on clearance. Groovy toys, games, DVDs, they will all be subject to that wonderful invention - the discounting sticker. So much as I hate to see this fine store go, I'll be happy to grab a few bargains as they depart.</p> <p>You can find the location of your nearest store <a href="http://shopping.discovery.com/CS/storelocator.html?footnav=storelocator_rs">here</a>. Just remember to smile and be nice to the folks behind the counters. They're soon about to be looking for work, and that's never a fun thing to do.</p> <p><em>Main photo by <a href="http://flickr.com/photos/tantek/">Tantek</a> </em></p> <br /><div id="custom_wisebread_footer"><div id="rss_tagline">This article is from <a href="http://www.wisebread.com/paul-michael">Paul Michael</a> of <a href="http://www.wisebread.com/revel-in-a-corporations-misfortune-all-discovery-channel-stores-to-close">Wise Bread</a>, an award-winning personal finance and <a href="http://www.wisebread.com/credit-cards">credit card comparison</a> website. Read more great articles from Wise Bread:</div><div class="view view-similarterms view-id-similarterms view-display-id-block_2 view-dom-id-1"> <div class="view-content"> <div class="item-list"> <ul> <li class="views-row views-row-1 views-row-odd views-row-first"> <div class="views-field-title"> <span class="field-content"><a href="http://www.wisebread.com/15-things-you-should-buy-at-costco">15 Things You Should Buy at Costco</a></span> </div> </li> <li class="views-row views-row-2 views-row-even"> <div class="views-field-title"> <span class="field-content"><a href="http://www.wisebread.com/10-things-you-should-never-buy-at-the-dollar-store-and-10-you-should">10 Things You Should Never Buy at the Dollar Store (and 10 You Should)</a></span> </div> </li> <li class="views-row views-row-3 views-row-odd"> <div class="views-field-title"> <span class="field-content"><a href="http://www.wisebread.com/7-best-discount-shopping-days-of-the-year">7 Best Discount Shopping Days of the Year</a></span> </div> </li> <li class="views-row views-row-4 views-row-even"> <div class="views-field-title"> <span class="field-content"><a href="http://www.wisebread.com/50-best-deals-coupons-sites">50 Best Deals and Coupon Sites</a></span> </div> </li> <li class="views-row views-row-5 views-row-odd views-row-last"> <div class="views-field-title"> <span class="field-content"><a href="http://www.wisebread.com/the-6-shopping-mistakes-keeping-you-from-a-great-deal">The 6 Shopping Mistakes Keeping You From a Great Deal</a></span> </div> </li> </ul> </div> </div> </div> </div><br/></br> Shopping bargain hunting bargains closing down deals Discovery Channel sales Tue, 05 Jun 2007 17:55:58 +0000 Paul Michael 702 at http://www.wisebread.com