The "Secret" Credit Card Perk That Saved Me $300
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What’s a homeowner’s nightmare? You take nine months to redo your kitchen, spend an enormous amount of money, read all sorts reviews to ensure that you’re buying the best appliances, spend a full day installing a monstrosity of an over-the-range microwave (55 pounds!), and two years later that microwave breaks, nearly a year beyond the manufacturer’s warranty.
What’s a homeowner’s lucky break? Using the right credit card to make the purchase in the first place. (See also: The Best Credit Card Perks Beyond Points and Miles)
About That Microwave
The microwave we purchased for our kitchen was a Samsung that was top rated by Consumer Reports the year we got it. We were extremely happy with it until one day, while sitting at breakfast, the microwave turned on without anyone touching it. I went over and looked at it; it was cooking on the “baked potato” setting. I hit “end,” and the microwave started beeping at me and then flashed an “SE” error code. The digital touch panel froze and wouldn’t allow me to press any buttons. After trying a number of different “fixes” (unplugging it, leaving it alone for a few days, etc.) we gave up.
So, I googled the issue and what turns up? Hundreds (and I’m not exaggerating) of people with the exact same problem! An SE error code prevents their microwaves from working after just one or two years of ownership. I trusted the experience of these others who all indicated that it would cost more to fix than the microwave was worth. (One person did actually take the machine apart, do some technical stuff, put it back together, and it worked. But I’m an attorney, not an engineer, so that wasn’t a route for me.) So we concluded that our microwave was officially busted. The warranty was for just one year and our busted Samsung was approaching its second year in our home.
The Eureka Moment
After spending several days furious at Samsung and Consumer Reports — and growing tired of having to heat everything up on the stove or the oven for our one-year-old — I remembered that American Express offers “extended warranties.” First, I prayed that I had remembered to buy the microwave on my Amex. Thankfully, it was an online purchase, and it was simple to search through my email and find the exact date and amount of purchase, and which card I put it on. The result? I had charged it to my Zync card from American Express.
I discovered that with the Extended Warranty program Amex offered, my microwave’s warranty was officially valid for two years. I double-checked the date of the purchase on the receipt email. We were less than a week shy of the two-year expiration. A lucky break.
Waiting for the Catch
So, I filled out the form on the American Express website. It took less than 10 minutes to complete and only required a few details about the microwave, the Samsung warranty, and the purchase. Someone would be in touch within 30-45 days or contact me if they needed further information.
Honestly, the process seemed too easy. I was waiting for them to make me do something ridiculous, like prove the microwave was broken by uninstalling it and shipping it to some far away repair facility. Or that they would credit me $10 for the depreciated value of my busted microwave.
Instead, less than a week later, I got an email saying that they credited the full purchase price of the microwave — nearly $300 — back to my card. The claim was resolved, just like that. After being incredibly glad our credit card offered this perk, we started shopping for a new microwave. You can probably guess which credit card I charged my new microwave to.
So what’s the takeaway from this? Spend 15 minutes looking at your credit card fine print and learn about their perks. If something breaks, use the warranty protection. Based on my experience, American Express’ warranty protection is an incredibly simple process that will leave you extremely glad you charge things to your credit card.
Note that warranty protection services may vary by card and most have limits of three to five claims totaling no more than $1,000 per year. Also, remember that it’s a crime to submit false claims to insurance companies, so don’t even think about trying to “hack” this reward as you’ll wind up guilty of insurance fraud.