bad service

In Praise of Complainers: Why Complaining Is Good

Have you ever been out for dinner with someone who won’t complain? Regardless of how terrible the service or remarkably bad the food, your companion just shrugs or sheepishly makes an excuse on behalf of the waitstaff or chef? [more]

How to complain and get a good result.

As a professional advertising copywriter I’ve learned a thing or too over the years about persuasive writing. [more]