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Customer Service Lessons from Nordstrom

Nordstrom's one-rule customer service "handbook" is almost as well-known as the company's excellent reputation with customers. Here's why.

by: Glen Stansberry | channel: Small Business Resource Center

Last night I threatened to disconnect my cable

Sit down, relax, and let me tell you a story. A story about how you get to be a hero, and how to get your cable company begging on all fours like a dog. [more]

by: Paul Michael | channel: Consumer Affairs