Nordstrom's one-rule customer service "handbook" is almost as well-known as the company's excellent reputation with customers. Here's why.
by: Glen Stansberry | channel: Small Business Resource Center
Sit down, relax, and let me tell you a story. A story about how you get to be a hero, and how to get your cable company begging on all fours like a dog.
by: Paul Michael | channel: Consumer Affairs
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