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How to Express Condolences Without Saying Something Stupid

Do you feel awkward when you try to express condolences? Try these techniques to show your sympathy.

by: Julie Rains | channel: Family, General Tips

Why Brand Image Is Important to the Tiniest of Businesses

Many small business owners overlook -- or avoid -- brand building. Too often, that's a critical mistake.

by: Julie Rains | channel: Small Business Resource Center

How to Communicate Effectively

In the age of too much communication, getting your voice heard means keeping your messages clear, simple and direct.

by: Kentin Waits | channel: Small Business Resource Center

25 Ways to Communicate Better Today

Getting your point across (and understanding the points that others are making) is one of the most important skills you can master. Learn how to do it better.

by: Julie Rains | channel: Personal Development

You Are What You Do: 16 Ways to Improve Your Body Language

Communication goes far beyond what you say. Here are 16 ways to improve your body language — and hence your communication skills.

by: Nora Dunn | channel: Career and Income, Personal Development

How to Get Great Job References

A glowing recommendation can make the difference in whether or not you get a job. Learn how to ask for great references so you can land the gig.

by: Julie Rains | channel: Job Hunting

4 Keys to Creating Loyal Customers

Customer relationships are just like any other kind of relationship. To grow strong, they need to be nourished with honesty, attention and communication.

by: Annie Mueller | channel: Small Business Resource Center

3 Common Project Management Pitfalls

Keep a project moving despite shifting requirements and fickle clients.

by: James Clear | channel: Small Business Resource Center

22 Reasons to Write a Letter

From getting coupons to making your voice heard, a physical letter can do much more than an email. Discover 22 reasons why you should love the letter.

by: Sarah Winfrey | channel: Frugal Living, Life Hacks

7 Business Lessons from Undercover Boss

Undercover Boss is more than a marketing tool for profiled businesses and broadcaster CBS. It's educational programming for entrepreneurs and small business owners.

by: Julie Rains | channel: Entrepreneurship, Small Business Resource Center

How to Win an Argument

Knowing how to argue is a valuable skill to have both professionally and personally. Here are the three things you need to know to make it happen.

by: Ashley Watson | channel: General Tips, Personal Development

How to Get and Give Honest Feedback

Whether you don't know how to give criticism or want to get better at receiving it, here are some pointers that can make your confrontations smoother.

by: Sarah Winfrey | channel: Career and Income, Personal Development

16 Simple Ways to Keep Customers

Getting customers is great, but keeping them is even better. Here's how to hang on to the most important part of your business.

by: Julie Rains | channel: Small Business Resource Center

5 Ways to Make Your Customers Feel Warm and Fuzzy

Retaining customers is easy when you treat them well. Use these easy, low-cost ideas to make your customers feel extra special.

by: Heather Allard | channel: Consumer Affairs, Entrepreneurship, Small Business Resource Center

Don't Be Held Hostage by Miscommunication

Communication in the workplace is key. I was thinking about this recently when I was (sort of) held hostage.

by: Janey Osterlind | channel: Career and Income

How to Get What You Want On Customer Service Calls

Learn eight effective strategies for getting what you want on customer service calls. Communicate better, communicate smarter and get your problem solved!

by: Kentin Waits | channel: Consumer Affairs

Is it Time to Talk with your Parents?

With your parents (and other family members), avoiding conversations about finances can be detrimental in more ways than one. Because life happens when you’re busy making pla

by: Nora Dunn | channel: Personal Finance