Customer relationships are just like any other kind of relationship. To grow strong, they need to be nourished with honesty, attention and communication.
Keep a project moving despite shifting requirements and fickle clients.
From getting coupons to making your voice heard, a physical letter can do much more than an email. Discover 22 reasons why you should love the letter.
Undercover Boss is more than a marketing tool for profiled businesses and broadcaster CBS. It's educational programming for entrepreneurs and small business owners.
Knowing how to argue is a valuable skill to have both professionally and personally. Here are the three things you need to know to make it happen.
Whether you don't know how to give criticism or want to get better at receiving it, here are some pointers that can make your confrontations smoother.
Getting customers is great, but keeping them is even better. Here's how to hang on to the most important part of your business.
Retaining customers is easy when you treat them well. Use these easy, low-cost ideas to make your customers feel extra special.
Communication in the workplace is key. I was thinking about this recently when I was (sort of) held hostage.
Learn 8 effective strategies for getting what you want on customer service calls. Communicate better, communicate smarter and get your problem solved!
With your parents (and other family members), avoiding conversations about finances can be detrimental in more ways than one. Because life happens when you’re busy making pla
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