communication

7 Business Lessons from Undercover Boss

Undercover Boss is more than a marketing tool for profiled businesses and broadcaster CBS. It's educational programming for entrepreneurs and small business owners.

How to Win an Argument

Knowing how to argue is a valuable skill to have both professionally and personally. Here are the three things you need to know to make it happen.

How to Get and Give Honest Feedback

Whether you don't know how to give criticism or want to get better at receiving it, here are some pointers that can make your confrontations smoother.

16 Simple Ways to Keep Customers

Getting customers is great, but keeping them is even better. Here's how to hang on to the most important part of your business.

5 Ways to Make Your Customers Feel Warm and Fuzzy

Retaining customers is easy when you treat them well. Use these easy, low-cost ideas to make your customers feel extra special.

Don't Be Held Hostage by Miscommunication

Communication in the workplace is key. I was thinking about this recently when I was (sort of) held hostage.

How to Get What You Want on Customer Service Calls

Learn 8 effective strategies for getting what you want on customer service calls. Communicate better, communicate smarter and get your problem solved!

Is it Time to Talk with your Parents?

With your parents (and other family members), avoiding conversations about finances can be detrimental in more ways than one. Because life happens when you’re busy making pla