communication

5 Ways to Make Your Customers Feel Warm and Fuzzy

Retaining customers is easy when you treat them well. Use these easy, low-cost ideas to make your customers feel extra special.

Don't Be Held Hostage by Miscommunication

Communication in the workplace is key. I was thinking about this recently when I was (sort of) held hostage.

How to Get What You Want On Customer Service Calls

Learn 8 effective strategies for getting what you want on customer service calls. Communicate better, communicate smarter and get your problem solved!

Is it Time to Talk with your Parents?

With your parents (and other family members), avoiding conversations about finances can be detrimental in more ways than one. Because life happens when you’re busy making pla