consumer affairs

5 Customer Service Battles You Just Can't Win

Put your phone scripts away, give up escalating, and don't bother screaming because whatever happens, you're not getting your money back.

Recession Journal Part IV: The Double-Dip Trip

So everybody is saying it may finally be over, this recession. And it may very well be but if you're thinking that a turnaround is here and your money is burning a hole in your poc

Capital One: What’s In Your Envelope?

Just when I thought credit card companies couldn’t get any more wasteful, I received the mother of all credit card offers in the mail. Excited by what I thought was something wort

Top 10 scams of 2006

After examining roughly 50,000 consumer complaints last year, Consumer Affairs picked out the ten most insidious scams people fell for in 2006. 1. [more]