You're not imagining it — customer service is getting worse. But Consumerist Deputy Editor Chris Morran has a few suggestions to help you get the service you need.
Update: Dell has apologized! Richard from Dell has informed us that not only is Dell apologizing to the Consumerist, but Dell will also work on reforming some of their more confusing pricing practices. Great job Richard. [more]
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Featuring Wise Bread's interviews with subject experts.