You're not imagining it — customer service is getting worse. But Consumerist Deputy Editor Chris Morran has a few suggestions to help you get the service you need.
No matter how big it is, you CAN pay down your debt. Start today — right now! — with this simple action plan.
Of all the ways you can waste money, paying late fees is one of the worst. Learn how to never pay another late fee again.
Sales slipping? Customers staying away in droves? Maybe your accountant isn't the only one seeing red.
Want to keep your customers coming back for more? Make it easy to be your customer.
Make the effort to add features to your ecommerce site that meet customer needs, and you'll build a site that satisfies user needs and meets your sales goals.
If you want to build a better business, take a look at how three business leaders build better products and borrow from the best.
In the age of too much communication, getting your voice heard means keeping your messages clear, simple and direct.
Apple's retail stores are becoming as iconic as Apple itself. Here's how Apple's retail experience sets the brand apart.
Gaining customers is hard work. Make sure you aren't losing them through preventable customer service blunders.
An annual bill audit can help you ensure that you're not paying for things you don't need. Follow these steps to slash your regular costs.
Artisan businesses run the gamut, from chocolate to blue jeans. But they all share a keen focus on customer service and distinctive branding.
Your customers are people, too. So treat them that way!
Your customer loyalty program can be so much more than just a way to reach out to your customers.
When you have a major problem with a purchase (and an exchange, and returning that exchange...), a well-worded complaint might be all you need.
If you give your customers reasons to love you, they will. Here are six.
The terms "non-refundable" and "non-returnable" make too many people avoid customer service. But with these tips, you can get results.
Your customers are adrift in a sea of choices. Steer them to the sale with the right selection and the right information.
Customer relationships are just like any other kind of relationship. To grow strong, they need to be nourished with honesty, attention and communication.
Undercover Boss is more than a marketing tool for profiled businesses and broadcaster CBS. It's educational programming for entrepreneurs and small business owners.
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