Customer relationships are just like any other kind of relationship. To grow strong, they need to be nourished with honesty, attention and communication.
Undercover Boss is more than a marketing tool for profiled businesses and broadcaster CBS. It's educational programming for entrepreneurs and small business owners.
Choosing quality over customer loyalty can be a big decision when it comes to your bank and personal finance goals. Here are some tips for making the decision to switch.
If you're consistently providing stellar service but your cash flow is stagnating, here's what might be wrong and what you can do to produce higher profits.
It always gives me a bit of hope when a company actually goes above and beyond the call of duty and provides excellent customer support. Here are a few recent example
What should trigger the decision to hire (or designate) an employee dedicated to customer service? If you're running an ecommerce business, your company can benefit from the
Bad customers are costing you more than you realize. Here are some types of bad customers and techniques to get rid of them (without alienating your good customers).
Somewhere between the eight ball and the brick wall behind you, you find yourself stuck. Do you place your order for that product or service online, or through a customer service a
As Main Street small businesses disappear, it's nice that we can still order from small companies online. However, spoiled consumers take heed: Not all small companies are created
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