In the age of too much communication, getting your voice heard means keeping your messages clear, simple and direct.
Apple's retail stores are becoming as iconic as Apple itself. Here's how Apple's retail experience sets the brand apart.
Gaining customers is hard work. Make sure you aren't losing them through preventable customer service blunders.
An annual bill audit can help you ensure that you're not paying for things you don't need. Follow these steps to slash your regular costs.
Artisan businesses run the gamut, from chocolate to blue jeans. But they all share a keen focus on customer service and distinctive branding.
Your customers are people, too. So treat them that way!
Your customer loyalty program can be so much more than just a way to reach out to your customers.
When you have a major problem with a purchase (and an exchange, and returning that exchange...), a well-worded complaint might be all you need.
If you give your customers reasons to love you, they will. Here are six.
The terms "non-refundable" and "non-returnable" make too many people avoid customer service. But with these tips, you can get results.
Your customers are adrift in a sea of choices. Steer them to the sale with the right selection and the right information.
Customer relationships are just like any other kind of relationship. To grow strong, they need to be nourished with honesty, attention and communication.
Undercover Boss is more than a marketing tool for profiled businesses and broadcaster CBS. It's educational programming for entrepreneurs and small business owners.
Use the host-beneficiary relationship to thank your customers. Or to gain new ones.
Your customers aren't interested in what's easy for you. They're interested in what's easy for them.
You can't "make it up with volume" if your your pricing strategy is not aligned with your business strategy.
Your customer service surveys and questionnaires may not be telling you what you need to know.
Retaining customers is easy when you treat them well. Use these easy, low-cost ideas to make your customers feel extra special.
Nordstrom's one-rule customer service "handbook" is almost as well-known as the company's excellent reputation with customers. Here's why.
Choosing quality over customer loyalty can be a big decision when it comes to your bank and personal finance goals. Here are some tips for making the decision to switch.
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