customer service

How to Get a Refund When Something Is Non-Refundable

The terms "non-refundable" and "non-returnable" make too many people avoid customer service. But with these tips, you can get results.

Increase Sales by Narrowing Customer Choices

Your customers are adrift in a sea of choices. Steer them to the sale with the right selection and the right information.

4 Keys to Creating Loyal Customers

Customer relationships are just like any other kind of relationship. To grow strong, they need to be nourished with honesty, attention and communication.

7 Business Lessons from Undercover Boss

Undercover Boss is more than a marketing tool for profiled businesses and broadcaster CBS. It's educational programming for entrepreneurs and small business owners.

How to Thank Customers without Spending Too Much

Use the host-beneficiary relationship to thank your customers. Or to gain new ones.

How Customer Service Trumps Innovation

Your customers aren't interested in what's easy for you. They're interested in what's easy for them.

5 Pitfalls of Price Promotions

You can't "make it up with volume" if your your pricing strategy is not aligned with your business strategy.

Unconventional Measures of Customer Service Excellence

Your customer service surveys and questionnaires may not be telling you what you need to know.

5 Ways to Make Your Customers Feel Warm and Fuzzy

Retaining customers is easy when you treat them well. Use these easy, low-cost ideas to make your customers feel extra special.

Customer Service Lessons from Nordstrom

Nordstrom's one-rule customer service "handbook" is almost as well-known as the company's excellent reputation with customers. Here's why.

Think Twice Before Ditching Your Current Bank

Choosing quality over customer loyalty can be a big decision when it comes to your bank and personal finance goals. Here are some tips for making the decision to switch.

How to Get What You Want on Customer Service Calls

Learn 8 effective strategies for getting what you want on customer service calls. Communicate better, communicate smarter and get your problem solved!

Getting More Than a Good Reference

If you can get a stellar testimonial or reference, you can leverage those references to help you move your business to the next level.

Why Stellar Service Alone Doesn't Produce Amazing Profits

If you're consistently providing stellar service but your cash flow is stagnating, here's what might be wrong and what you can do to produce higher profits.

I Finally Canceled Comcast Cable…Before It Hurt More Than My Wallet

Treat me poorly once, Comcast, shame on you. Provide startlingly awful customer service again, and you lose my business entirely.

10 Examples of Shockingly-Excellent Customer Service

It always gives me a bit of hope when a company actually goes above and beyond the call of duty and provides excellent customer support. Here are a few recent example

How to Staff Customer Service for an Ecommerce Business

What should trigger the decision to hire (or designate) an employee dedicated to customer service? If you're running an ecommerce business, your company can benefit from the

Get Rid of Bad Customers

Bad customers are costing you more than you realize. Here are some types of bad customers and techniques to get rid of them (without alienating your good customers).

The Awesome Art of Getting Great Deals Online

This is a lovely guide to getting the most out of your consumer purchases on the Internet.

Ordering Online Versus Calling it In: Which is Better?

Somewhere between the eight ball and the brick wall behind you, you find yourself stuck. Do you place your order for that product or service online, or through a customer service a