Your customers are adrift in a sea of choices. Steer them to the sale with the right selection and the right information.
by: Julie Rains | channel: Small Business Resource Center
Customer relationships are just like any other kind of relationship. To grow strong, they need to be nourished with honesty, attention and communication.
by: Annie Mueller | channel: Small Business Resource Center
Undercover Boss is more than a marketing tool for profiled businesses and broadcaster CBS. It's educational programming for entrepreneurs and small business owners.
by: Julie Rains | channel: Entrepreneurship, Small Business Resource Center
Use the host-beneficiary relationship to thank your customers. Or to gain new ones.
by: Tom Harnish | channel: Small Business Resource Center
Your customers aren't interested in what's easy for you. They're interested in what's easy for them.
You can't "make it up with volume" if your your pricing strategy is not aligned with your business strategy.
by: JoAnne Berg | channel: Small Business Resource Center
Your customer service surveys and questionnaires may not be telling you what you need to know.
Retaining customers is easy when you treat them well. Use these easy, low-cost ideas to make your customers feel extra special.
by: Heather Allard | channel: Consumer Affairs, Entrepreneurship, Small Business Resource Center
Nordstrom's one-rule customer service "handbook" is almost as well-known as the company's excellent reputation with customers. Here's why.
by: Glen Stansberry | channel: Small Business Resource Center
Choosing quality over customer loyalty can be a big decision when it comes to your bank and personal finance goals. Here are some tips for making the decision to switch.
by: Tisha Tolar | channel: Banking, Consumer Affairs
Learn 8 effective strategies for getting what you want on customer service calls. Communicate better, communicate smarter and get your problem solved!
by: Kentin Waits | channel: Consumer Affairs
If you can get a stellar testimonial or reference, you can leverage those references to help you move your business to the next level.
by: Thursday Bram | channel: Entrepreneurship, Small Business Resource Center
If you're consistently providing stellar service but your cash flow is stagnating, here's what might be wrong and what you can do to produce higher profits.
Treat me poorly once, Comcast, shame on you. Provide startlingly awful customer service again, and you lose my business entirely.
by: Paul Michael | channel: Consumer Affairs, Entertainment
It always gives me a bit of hope when a company actually goes above and beyond the call of duty and provides excellent customer support. Here are a few recent example
by: Glen Stansberry | channel: Consumer Affairs, Entrepreneurship, Small Business Resource Center
What should trigger the decision to hire (or designate) an employee dedicated to customer service? If you're running an ecommerce business, your company can benefit from the
Bad customers are costing you more than you realize. Here are some types of bad customers and techniques to get rid of them (without alienating your good customers).
by: Julie Rains | channel: Consumer Affairs, Entrepreneurship, Small Business Resource Center
This is a lovely guide to getting the most out of your consumer purchases on the Internet.
by: Torley Wong | channel: Shopping
Somewhere between the eight ball and the brick wall behind you, you find yourself stuck. Do you place your order for that product or service online, or through a customer service a
by: Nora Dunn | channel: Consumer Affairs, Shopping
As Main Street small businesses disappear, it's nice that we can still order from small companies online. However, spoiled consumers take heed: Not all small companies are created
by: Carrie Kirby | channel: Consumer Affairs
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