customer service

The Awesome Art of Getting Great Deals Online

This is a lovely guide to getting the most out of your consumer purchases on the Internet.

Ordering Online Versus Calling it In: Which is Better?

Somewhere between the eight ball and the brick wall behind you, you find yourself stuck. Do you place your order for that product or service online, or through a customer service a

Where Oh Where Are My Worms? Be On Your Toes When Ordering From Small Web Businesses

As Main Street small businesses disappear, it's nice that we can still order from small companies online. However, spoiled consumers take heed: Not all small companies are created

The Letter Always Wins

When it comes to shaming companies into rewarding the disgruntled customer, writing an old fashioned letter (and having the tenacious personality of my husband) is all that's reall

Great idea for Papa Murphy’s – make the pizzas in order.

What do you get if you cross a bunch of hungry people with an ineffective ordering system? You get the riot that almost happened at my local Papa Murphy’s on Friday. And if they do

IMPORTANT UPDATE: The See's Candies debacle

For those of you (and I presume there were many) who took up the incredible See's candies offer I posted yesterday, I have bad news. I too got the email from See's saying t

Many Happy Returns: 5 Tips for Getting What You Really Want This Holiday

Sadly, a recent poll by Inside Indiana Business reports that 13 percent of consumer

DeepDiscount.com's Price Match...don't hold your breath

I'm sorry to say that my long-time lover affair with DeepDiscount.com has come to an abrupt end. I've always been a fan of their low prices and free shipping, but even bett

Beating corporate America at its own game

For almost a month now, I've been having some problems with the usually-reliable Amazon.com. I love Amazon. I always have. That's why I decided to buy my living room lamps there,

Throwing out your own trash

Businesses, especially big businesses, try constantly to shift work from their paid staff to their customers. It's one of the major trends in business today. Customers are willing to do the work when it saves them money or saves them time. [more]

Crappy service, great food...what to do?

Yesterday I witnessed something quite special. My lovely wife, who is usually not one for complaining, decided that the service we had received at a local restaurant (or hadn't in this case) was not on. [more]

Last night I threatened to disconnect my cable

Sit down, relax, and let me tell you a story. A story about how you get to be a hero, and how to get your cable company begging on all fours like a dog. [more]

Buy a drink, get a free Whopper - every single day?

Did your mom always nag you to keep your receipts? [more]

Track Your Refunds or Get Ripped Off

“Refunds” are supposedly different from “rebates”, although honestly, you might never know it, since both are difficult to obtain. [more]

How I Got Over My Haggling Hatred

I used to really hate haggling. That vain, self-conscious part of me that doesn't want to appear cheap, or worse, stingy, has always had an aversion to haggling. [more]

The Key to Free

I love mail-in rebates, because I have perfected the art of receiving them. [more]

Customer Service Nightmares - What's a Good Consumerist to Do?

I love the web site Consumerist.com (motto: Shoppers Bite Back). [more]