Your customers aren't interested in what's easy for you. They're interested in what's easy for them.
You can't "make it up with volume" if your your pricing strategy is not aligned with your business strategy.
Your customer service surveys and questionnaires may not be telling you what you need to know.
Retaining customers is easy when you treat them well. Use these easy, low-cost ideas to make your customers feel extra special.
Nordstrom's one-rule customer service "handbook" is almost as well-known as the company's excellent reputation with customers. Here's why.
Choosing quality over customer loyalty can be a big decision when it comes to your bank and personal finance goals. Here are some tips for making the decision to switch.
Learn 8 effective strategies for getting what you want on customer service calls. Communicate better, communicate smarter and get your problem solved!
If you can get a stellar testimonial or reference, you can leverage those references to help you move your business to the next level.
If you're consistently providing stellar service but your cash flow is stagnating, here's what might be wrong and what you can do to produce higher profits.
Treat me poorly once, Comcast, shame on you. Provide startlingly awful customer service again, and you lose my business entirely.
It always gives me a bit of hope when a company actually goes above and beyond the call of duty and provides excellent customer support. Here are a few recent example
What should trigger the decision to hire (or designate) an employee dedicated to customer service? If you're running an ecommerce business, your company can benefit from the
Bad customers are costing you more than you realize. Here are some types of bad customers and techniques to get rid of them (without alienating your good customers).
This is a lovely guide to getting the most out of your consumer purchases on the Internet.
Somewhere between the eight ball and the brick wall behind you, you find yourself stuck. Do you place your order for that product or service online, or through a customer service a
As Main Street small businesses disappear, it's nice that we can still order from small companies online. However, spoiled consumers take heed: Not all small companies are created
When it comes to shaming companies into rewarding the disgruntled customer, writing an old fashioned letter (and having the tenacious personality of my husband) is all that's reall
What do you get if you cross a bunch of hungry people with an ineffective ordering system? You get the riot that almost happened at my local Papa Murphy’s on Friday. And if they do
For those of you (and I presume there were many) who took up the incredible See's candies offer I posted yesterday, I have bad news. I too got the email from See's saying t
Sadly, a recent poll by Inside Indiana Business reports that 13 percent of consumer
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