When it comes to shaming companies into rewarding the disgruntled customer, writing an old fashioned letter (and having the tenacious personality of my husband) is all that's reall
What do you get if you cross a bunch of hungry people with an ineffective ordering system? You get the riot that almost happened at my local Papa Murphy’s on Friday. And if they do
For those of you (and I presume there were many) who took up the incredible See's candies offer I posted yesterday, I have bad news. I too got the email from See's saying t
I'm sorry to say that my long-time lover affair with DeepDiscount.com has come to an abrupt end. I've always been a fan of their low prices and free shipping, but even bett
For almost a month now, I've been having some problems with the usually-reliable Amazon.com. I love Amazon. I always have. That's why I decided to buy my living room lamps there,
Businesses, especially big businesses, try constantly to shift work from their paid staff to their customers. It's one of the major trends in business today.
Customers are willing to do the work when it saves them money or saves them time. [more]
Yesterday I witnessed something quite special. My lovely wife, who is usually not one for complaining, decided that the service we had received at a local restaurant (or hadn't in this case) was not on. [more]
Sit down, relax, and let me tell you a story. A story about how you get to be a hero, and how to get your cable company begging on all fours like a dog.
[more]
I used to really hate haggling. That vain, self-conscious part of me that doesn't want to appear cheap, or worse, stingy, has always had an aversion to haggling. [more]
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