Businesses, especially big businesses, try constantly to shift work from their paid staff to their customers. It's one of the major trends in business today.
Customers are willing to do the work when it saves them money or saves them time. [more]
Yesterday I witnessed something quite special. My lovely wife, who is usually not one for complaining, decided that the service we had received at a local restaurant (or hadn't in this case) was not on. [more]