All hope is not lost just because your luggage is. Here's what to do when you're the last one standing at the baggage carousel.
The customer is always right, right? Wrong! Don't be a terrible customer.
No more paying full-price because you couldn't find a coupon. Think outside the box and find the coupons you deserve.
These retailers may have higher prices, but their above-and-beyond customer service just might make paying the premium worth it.
Poor service, endless fees, inconvenient locations… Why put up with it when you can go elsewhere for banking services?
Why waste your hard-earned money on a sub-par product or service? Here's when to (politely) demand a refund.
Turn your Internet time sink into extra cash by becoming the nice, helpful person on the other side of the chat window.
Savvy consumers haggle their way to cheaper utility and Internet bills. Do the same with your credit cards and you'll pay less interest and fees.
Put your phone scripts away, give up escalating, and don't bother screaming because whatever happens, you're not getting your money back.
If you think flying coach is uncomfortable now, just wait until you see what the airline industry has planned for you!
Sure, business is in it for the money. That's why it's so nice to hear about a company going above and beyond to satisfy a customer — like these.
Seems like every service counter we encounter includes a strategically placed tip jar. Find out who you should be tipping (and how much).
Effective complaints make everybody happy — including you. Learn the right way to complain and get what you want.
It's not a trick or a scam — you really can get deeply discounted travel by becoming a mystery shopper.
The standard restaurant tip has steadily climbed from 10% to 15% to 20%, with some swanky places suggesting 25%. Has tipping gone too far?
Tell us about your best customer service experience and we'll enter you in a drawing to win a $20 Amazon Gift Card!
There are right ways to complain to businesses...and there are wrong ways. These are definitely the wrong ways (plus, how to make them right).
When big banks make big changes we don't like, it's easy to feel helpless. But the truth is that raising your voice can make a real difference.
There's more to complaining that just voicing your concerns. Learn how you can effectively complain to the manager and get results.
You're not imagining it — customer service is getting worse. But Consumerist Deputy Editor Chris Morran has a few suggestions to help you get the service you need.
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