customer service

5 Customer Service Battles You Just Can't Win

Put your phone scripts away, give up escalating, and don't bother screaming because whatever happens, you're not getting your money back.

The 8 Scariest Things Probably Coming to Air Travel

If you think flying coach is uncomfortable now, just wait until you see what the airline industry has planned for you!

The 6 Companies With the Best Customer Service

Sure, business is in it for the money. That's why it's so nice to hear about a company going above and beyond to satisfy a customer — like these.

Are You Tipping Wrong? This Is What You Should Be Leaving

Seems like every service counter we encounter includes a strategically placed tip jar. Find out who you should be tipping (and how much).

How to Effectively Complain to Get What You Want

Effective complaints make everybody happy — including you. Learn the right way to complain and get what you want.

How to Sign Up for Half-Price Flights and Free Hotels

It's not a trick or a scam — you really can get deeply discounted travel by becoming a mystery shopper.

Do You Agree With the New Standards of Restaurant Tipping?

The standard restaurant tip has steadily climbed from 10% to 15% to 20%, with some swanky places suggesting 25%. Has tipping gone too far?

Ask the Readers: What Was Your Best Customer Service Experience?

Tell us about your best customer service experience and we'll enter you in a drawing to win a $20 Amazon Gift Card!

How to NOT Get What You Want From Customer Service

There are right ways to complain to businesses...and there are wrong ways. These are definitely the wrong ways (plus, how to make them right).

The Power of the Customer in Banking

When big banks make big changes we don't like, it's easy to feel helpless. But the truth is that raising your voice can make a real difference.

How to Effectively Complain to the Manager

There's more to complaining that just voicing your concerns. Learn how you can effectively complain to the manager and get results.

A Consumerist Editor Talks About How to Tackle Inept Customer Service

You're not imagining it — customer service is getting worse. But Consumerist Deputy Editor Chris Morran has a few suggestions to help you get the service you need.

How to Start Fighting Debt — Today

No matter how big it is, you CAN pay down your debt. Start today — right now! — with this simple action plan.

How to Get Rid of and Avoid Late Fees

Of all the ways you can waste money, paying late fees is one of the worst. Learn how to never pay another late fee again.

5 Red Flags Your Business Might Be Waving

Sales slipping? Customers staying away in droves? Maybe your accountant isn't the only one seeing red.

Put Your Customers First

Want to keep your customers coming back for more? Make it easy to be your customer.

3 Killer E-commerce Website Features

Make the effort to add features to your ecommerce site that meet customer needs, and you'll build a site that satisfies user needs and meets your sales goals.

3 Ways to Build Magnificent Products

If you want to build a better business, take a look at how three business leaders build better products and borrow from the best.

How to Communicate Effectively

In the age of too much communication, getting your voice heard means keeping your messages clear, simple and direct.

What Apple Can Teach About Retailing

Apple's retail stores are becoming as iconic as Apple itself. Here's how Apple's retail experience sets the brand apart.