customer service

Ask the Readers: What Was Your Best Customer Service Experience?

Tell us about your best customer service experience and we'll enter you in a drawing to win a $20 Amazon Gift Card!

How to NOT Get What You Want From Customer Service

There are right ways to complain to businesses...and there are wrong ways. These are definitely the wrong ways (plus, how to make them right).

The Power of the Customer in Banking

When big banks make big changes we don't like, it's easy to feel helpless. But the truth is that raising your voice can make a real difference.

How to Effectively Complain to the Manager

There's more to complaining that just voicing your concerns. Learn how you can effectively complain to the manager and get results.

A Consumerist Editor Talks About How to Tackle Inept Customer Service

You're not imagining it — customer service is getting worse. But Consumerist Deputy Editor Chris Morran has a few suggestions to help you get the service you need.

How to Start Fighting Debt — Today

No matter how big it is, you CAN pay down your debt. Start today — right now! — with this simple action plan.

How to Get Rid of and Avoid Late Fees

Of all the ways you can waste money, paying late fees is one of the worst. Learn how to never pay another late fee again.

5 Red Flags Your Business Might Be Waving

Sales slipping? Customers staying away in droves? Maybe your accountant isn't the only one seeing red.

Put Your Customers First

Want to keep your customers coming back for more? Make it easy to be your customer.

3 Killer E-commerce Website Features

Make the effort to add features to your ecommerce site that meet customer needs, and you'll build a site that satisfies user needs and meets your sales goals.

3 Ways to Build Magnificent Products

If you want to build a better business, take a look at how three business leaders build better products and borrow from the best.

How to Communicate Effectively

In the age of too much communication, getting your voice heard means keeping your messages clear, simple and direct.

What Apple Can Teach About Retailing

Apple's retail stores are becoming as iconic as Apple itself. Here's how Apple's retail experience sets the brand apart.

Customer Service Mistakes You’ll Never Recover From

Gaining customers is hard work. Make sure you aren't losing them through preventable customer service blunders.

6 Tips to Shrink Your Bills Every Year

An annual bill audit can help you ensure that you're not paying for things you don't need. Follow these steps to slash your regular costs.

The Rise In Artisans: Global Lessons From A Local Movement

Artisan businesses run the gamut, from chocolate to blue jeans. But they all share a keen focus on customer service and distinctive branding.

4 Ways to Treat Your Customers Like People

Your customers are people, too. So treat them that way!

Are Loyalty Programs A Marketing Gold Mine?

Your customer loyalty program can be so much more than just a way to reach out to your customers.

How a 5-Minute Email Saved Me $140

When you have a major problem with a purchase (and an exchange, and returning that exchange...), a well-worded complaint might be all you need.

Why Showing Your Customers The Love Is More Important Than The Sale

If you give your customers reasons to love you, they will. Here are six.