customers

How To Switch Business Gears Without Losing Customers

In business, as in life, change is inevitable. Here's how to help your customers grow accustomed to the new you.

Why Showing Your Customers The Love Is More Important Than The Sale

If you give your customers reasons to love you, they will. Here are six.

The Art of the Reminder

Don't just remind vendors, clients, and employees of their obligations. Remind them why they agreed to those obligations in the first place.

16 Simple Ways to Keep Customers

Getting customers is great, but keeping them is even better. Here's how to hang on to the most important part of your business.

5 Ways to Make Your Customers Feel Warm and Fuzzy

Retaining customers is easy when you treat them well. Use these easy, low-cost ideas to make your customers feel extra special.

Ways to Make Better Use of Your CRM Tools

If you spend a little more time properly maintaining your customer relationship management tools, you can generate a lot more business.

Customer Ideas to Ignore

Your customers' ideas can be your greatest inspiration...or the source of your failures. These ideas are better left at the bottom of the suggestion box.

Improving Your Online Community

Turning visitors into community members can mean big benefits for your company.

The How, When, and Why of Extending Trade Credit

Deciding how, when, and to whom you extend credit, is just one part of an overall credit and accounts receivable management system.

The Power of Real People: Using Customer Profiles to Sell Your Story

In-depth profiles of your real customers are valuable promotional materials. Learn how to identify customers to interview and how to best share their stories.