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Kmart settles: refunds gift-card fees

CNNMoney.com has announced that Kmart has finally reached a settlement in the gift-card lawsuit. And that could be very good news for you if you had a gift-card issued between May 1st 2004 and the present day. Why the refund? [more]

Best Buy scamming customers with Intranet - UPDATED!

George Gombossy, consumer watchdog for The Courant , broke this story on March 2nd of this month. It's a great story, and I apologise to George for not stating him as the source in my original post, my bad entirely. [more]

How to complain and get a good result.

When you're on the receiving end of a poor product or service, you're entitled to complain. Here's how to do it.

Customer Service Nightmares - What's a Good Consumerist to Do?

Customer-oriented blogsite Consumerist lets jilted shoppers rant about the companies that have done them wrong.