Articles on Consumer Affairs

How to NOT Get What You Want From Customer Service

There are right ways to complain to businesses...and there are wrong ways. These are definitely the wrong ways (plus, how to make them right).

How to Do a One-Day, Do-It-Yourself Bankruptcy

While filing for bankruptcy should be an emergency measure, it's possible to file in one day if you're in urgent need of protection. Here's how.

How Safe Is Craigslist?

Craigslist can be a great resource. But if well-publicized stories about scams and other dangerous activities have you worried, follow these tips to keep safe.

ChexSystems: What It Is, and How It Can Make It Difficult for You to Open a Bank Account

Most of us know that looking at our credit report is part of maintaining financial health, but what about our banking report? Enter ChexSystems.

Downside of the Rolling Jubilee

The Rolling Jubilee is a great PR move — buying, then forgiving debt from real people. But in terms of change, one writer says it might hurt more than help.

Buy This Product, Friend: The Hidden Power of Testimonials

Many sellers count on testimonials to reassure buyers that a product or service is great. But just how reliable are those testimonials?

How to Effectively Complain to the Manager

There's more to complaining that just voicing your concerns. Learn how you can effectively complain to the manager and get results.

How the Election Will Affect Your Credit Cards

How will credit card companies react to the U.S. Presidential election? We have some predictions — and some things you should do to prepare yourself.

Open Secrets: Surprising Things Your Spending Reveals

Credit card companies, banks, retailers, and insurers may know more about who you are than your parents do. A lot more.

“Avoid These Fast Food Items,” Say Fast Food Employees

A collection of former and current fast food employees recently shared their "do not eats" — here are some of the highlights.

5 Things to Never Keep in Your Wallet

Losing your wallet can cost you a lot more than your cash...especially if you keep these five things in it. Learn what to remove to protect yourself.

Vacation Safe: 11 Tips for Hotel Safety

You shouldn't have to worry about your safety while on vacation. And, if you follow these suggestions, you won't.

A Consumerist Editor Talks About How to Tackle Inept Customer Service

You're not imagining it — customer service is getting worse. But Consumerist Deputy Editor Chris Morran has a few suggestions to help you get the service you need.

13 Things to Teach Your Kids About Credit Cards

Credit cards can be dangerous tool in the wrong hands. Educate your kids before they ruin their credit.

Healthcare 2.0: Websites to Help You Save on Doctors, Dentists, and More

Being without health insurance can be terrifying — and it's a growing problem. These resources can help you find coverage for less.

Deal Killers: 5 Phrases to Avoid When Negotiating

Negotiating can sometimes be stressful, and that stress can make buyers and sellers say dumb things. Learn to score better deals by avoiding these phrases.

10 Things You Should Do Immediately After Losing Your Wallet

Losing your wallet can be frustrating and scary — identity theft, anyone? Take these steps to ensure your finances stay safe when your wallet isn't.

In Praise of Complainers: Why Complaining Is Good

Slow Service? Cold soup? Learn the ins and outs of constructive complaining and how it can help improve things for all consumers.

Google Yourself Challenge: How Much Can People Learn About You Online?

What can stalkers and crooks learn about you online? Find out before it's too late.

Are You Getting Charged by a Text Message Scam?

One writer shares her story about being charged for a cellphone text message service she never signed up for — and how you can avoid the same scam.