Throwing out your own trash
Posted August 17, 2007 - 03:05 by Philip Brewer
Businesses, especially big businesses, try constantly to shift work from their paid staff to their customers. It's one of the major trends in business today. Customers are willing to do the work when it saves them money or saves them time. They're delighted to do the work when it makes it easier for them to get exactly what they want--selecting their own fruit at the grocery store versus having a clerk give them a bag that includes one bruised piece that otherwise wouldn't sell.
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