Zappos

3 Ways to Build Magnificent Products

If you want to build a better business, take a look at how three business leaders build better products and borrow from the best.

Customer Service Lessons from Nordstrom

Nordstrom's one-rule customer service "handbook" is almost as well-known as the company's excellent reputation with customers. Here's why.

Modifiers: 5 things that change an item's final price

Shopping for goods isn't Dungeons & Dragons, but it's still an adventure. Like D&D dice, modifiers affect the end result of what happens to you — specifically, how much you spend.