A Consumerist Editor Talks About How to Tackle Inept Customer Service

You're not imagining it — customer service is getting worse. But Consumerist Deputy Editor Chris Morran has a few suggestions to help you get the service you need.

Poll: Would you support the Consumerist in the Dell scandal?

Update: Dell has apologized! Richard from Dell has informed us that not only is Dell apologizing to the Consumerist, but Dell will also work on reforming some of their more confusing pricing practices. Great job Richard. [more]

Customer Service Nightmares - What's a Good Consumerist to Do?

Customer-oriented blogsite Consumerist lets jilted shoppers rant about the companies that have done them wrong.