employee training

What Apple Can Teach About Retailing

Apple's retail stores are becoming as iconic as Apple itself. Here's how Apple's retail experience sets the brand apart.

How To Become A Better Boss In 10 Minutes

Your employees are looking for leadership. Teach them something useful to their careers and you'll be demonstrating it.

5 Types Of Employees That Are Destroying Your Business

You can't afford to hire -- or keep -- these five types of problem employees.

Customer Service Mistakes You’ll Never Recover From

Gaining customers is hard work. Make sure you aren't losing them through preventable customer service blunders.

7 Ways to Inspire Others

Firing and hiring are expensive, and you probably can't replace business partners and colleagues, but if you're willing to lead, and they're willing to improve, change is possible.

The Art of the Reminder

Don't just remind vendors, clients, and employees of their obligations. Remind them why they agreed to those obligations in the first place.

6 Ways to Raise the Bar on Employee Performance

Help your employees reach their potential and they'll help your business reach its potential.

Use Teachable Moments to Train Your Employees

Everyone makes mistakes, even your employees. Turn those errors into valuable employee training tools.

10 Tricks for Cutting Training Costs

It's easy to think of what a new employee costs just in terms of salary, but training can also be a significant — and reducible — expense.

For Superstar Employees, Hire Critical Thinkers

Knowledge and experience are great, but your most valuable employees are the ones who can make considered decisions. Learn how to find them.

Should You Spend Money on Education?

A small business owner always has to be learning, but even if money isn't an issue, time is in short supply for most entrepreneurs.

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