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What to Do When Your Tax Preparer Makes a Mistake

The tax code is complex and even the pros make mistakes. And when they do? You're responsible for clean up.

How to Effectively Complain to Get What You Want

Effective complaints make everybody happy — including you. Learn the right way to complain and get what you want.

I Just Think Things Should Work Properly too, Mr. Dyson. UPDATED 7/7/09

I don’t own a lot of stuff that’s considered top of the line. Hardly anything in fact. But I do have the “Rolls Royce” of vacuum cleaners – The Dyson DC14 Complete (well, it was to

How To Get A Customer Service Phone Number, Fast!

What do you do when you can't find a company's customer service info? You can do an online search for the phone number, or you can keep two handy sites bookmarked.

Want a Company to Hear You? Talk to Their “People.”

Sure, you could call a company's customer service line in times of trouble. I've done it in the past with excellent results. I've also run into the occasional “I don't care.” Th

Great idea for Papa Murphy’s – make the pizzas in order.

What do you get if you cross a bunch of hungry people with an ineffective ordering system? You get the riot that almost happened at my local Papa Murphy’s on Friday. And if they do

Share your brilliant burst (or dashed dream) as a consumer advocate

Ever protested an unfair retail policy, pointed out that an advertisement is misleading, organized a boycott, or somehow advocated for yourself or another consumer? Whether you won