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Where Oh Where Are My Worms? Be On Your Toes When Ordering From Small Web Businesses

Posted March 11, 2009 - 19:22 by Carrie Kirby

Consumer Affairs

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As Main Street small businesses disappear, it's nice that we can still order from small companies online. However, spoiled consumers take heed: Not all small companies are created equal, and many are not as willing to decree the customer always right as big businesses are. One entrepreneur just responded to a complaint by calling me the B word!

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