There are right ways to complain to businesses...and there are wrong ways. These are definitely the wrong ways (plus, how to make them right).
Yesterday I witnessed something quite special. My lovely wife, who is usually not one for complaining, decided that the service we had received at a local restaurant (or hadn't in this case) was not on. [more]
As a professional advertising copywriter I’ve learned a thing or too over the years about persuasive writing. [more]
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