returns

How to Effectively Complain to the Manager

One of the basic tenets of business is that it’s cheaper to retain an existing customer than to acquire a new one. [more]

How to Get a Refund When Something Is Non-Refundable

The terms "non-refundable" and "non-returnable" make too many people avoid customer service. But with these tips, you can get results.

How To Get A Customer Service Phone Number, Fast!

So, you've ordered a product or service and something goes wrong. You need to speak to a customer service rep as soon as possible, so you pop onto the website and start searching. And continue searching. And search some more. [more]

The false goal of maximizing investment returns

Along about the middle of the dot-com boom--when the market had already had two years of 20% annual gains--I read an article that suggested that individual investors had no need of a cash reserve, because they could use credit cards in an emergency. [more]

Can't Afford to Pay the IRS?

Even though I have a couple of extra days to file my tax returns this year, I won't be able to come up with enough to pay the IRS what I owe. The age old question about paying now or later came to a head for me this year, when I chose the " [more]

Customer Service Nightmares - What's a Good Consumerist to Do?

I love the web site Consumerist.com (motto: Shoppers Bite Back). [more]

Special holiday return policies of popular stores

Consumer World compiled a great list of the special holiday return policies of some of the most popular stores such as Amazon, Best Buy, Toys R Us, Wal-Mart, Kohl's, Target, Costco, etc. [more]