How to be the best customer
Posted July 3, 2009 - 10:26 by Torley Wong
We've no shortage of "How to do good customer service" articles designed to be applied from the company's side. But what about customers?
service
Can cheap AppleCare on eBay be trusted?
Posted February 8, 2009 - 05:39 by Torley Wong
Getting peace-of-mind protection for your Mac or iPod for less — in some cases over $150 less — looks tempting. But is it for real? Read on and find out.
How I got two CEOs to listen to my complaints
Posted September 18, 2008 - 12:54 by Paul Michael
Here’s a shining example of how Wise Bread writers not only read each others stories, we also follow the advice. And in my case, it worked like a charm. I’m two for two, and I plan to keep on going whenever I have a problem. What I’m talking about, ladies and gents, is the good old-fashioned complaint letter.
To change the bulb, just remove the bumper. Wait, what? - UPDATED.
Posted September 8, 2008 - 08:50 by Paul Michael
I was warned. I had been a loyal Honda owner for my entire driving life. But, after realizing that my Honda Civic Coupe was just too awkward for my growing family, I started looking around. I saw the VW Passat, I loved it; but a friend told me “hey, just so you know, she’s nice but she’s ‘high maintenance.’" Boy, was he right.
Papa Murphy’s update: nice save.
Posted February 14, 2008 - 15:29 by Paul Michael
As some of you are aware, I experienced the wait of all waits at Papa Murphy’s recently. Over one hour for a phone order, which left me fuming (partly at my own politeness for not having said something sooner). Anyway, I informed Papa Murphy’s of my story and got a nice result.
Getting more for your money in the most unexpected place
Posted December 21, 2007 - 09:54 by Paul Michael
I often get on my soap-box about bad customer service. I also preach (sorry) that you should all expect more for your money, be it shopping online or grabbing the weekly groceries. But I have to admit, even I thought this one was out of my out of my grasp. I’m referring to my recent trip to, wait for it, the dentist.
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