service

How I got two CEOs to listen to my complaints

Posted 11 weeks 13 hours ago by Paul Michael

Here’s a shining example of how Wise Bread writers not only read each others stories, we also follow the advice. And in my case, it worked like a charm. I’m two for two, and I plan to keep on going whenever I have a problem. What I’m talking about, ladies and gents, is the good old-fashioned complaint letter.

full story 13 comments

To change the bulb, just remove the bumper. Wait, what? - UPDATED.

Posted 12 weeks 3 days ago by Paul Michael

Budgeting, Cars and Transportation

I was warned. I had been a loyal Honda owner for my entire driving life. But, after realizing that my Honda Civic Coupe was just too awkward for my growing family, I started looking around. I saw the VW Passat, I loved it; but a friend told me “hey, just so you know, she’s nice but she’s ‘high maintenance.’" Boy, was he right.

full story 29 comments

Papa Murphy’s update: nice save.

Posted 42 weeks 10 hours ago by Paul Michael

Food and Drink, Consumer Affairs

As some of you are aware, I experienced the wait of all waits at Papa Murphy’s recently. Over one hour for a phone order, which left me fuming (partly at my own politeness for not having said something sooner). Anyway, I informed Papa Murphy’s of my story and got a nice result.

full story 7 comments

Getting more for your money in the most unexpected place

Posted 49 weeks 6 days ago by Paul Michael

Personal Finance

I often get on my soap-box about bad customer service. I also preach (sorry) that you should all expect more for your money, be it shopping online or grabbing the weekly groceries. But I have to admit, even I thought this one was out of my out of my grasp. I’m referring to my recent trip to, wait for it, the dentist.

full story 12 comments

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