Posted June 8, 2009 - 15:25 by Paul Michael
I don’t own a lot of stuff that’s considered top of the line. Hardly anything in fact. But I do have the “Rolls Royce” of vacuum cleaners – The Dyson DC14 Complete (well, it was top of the line when we bought it, costing over $500). And it sucks. Boy, does it suck.
Posted April 14, 2009 - 13:52 by Paul Michael
So, you've ordered a product or service and something goes wrong. You need to speak to a customer service rep as soon as possible, so you pop onto the website and start searching. And continue searching. And search some more. You'll notice that a lot of companies have buried that information, or don't even have it on the website at all. What now? Well, you can do an online search for the phone number, or you can keep two handy sites bookmarked.
Posted December 13, 2008 - 14:24 by Linsey Knerl
Sure, you could call a company's customer service line in times of trouble. I've done it in the past with excellent results. I've also run into the occasional “I don't care.” The next time you find yourself with no audience for your frustration, have your “people” call their “people.” It works.
Posted February 6, 2008 - 09:25 by Paul Michael
What do you get if you cross a bunch of hungry people with an ineffective ordering system? You get the riot that almost happened at my local Papa Murphy’s on Friday. And if they don’t do something about it, blood will be shed next time…I’m sure of it.
Posted August 20, 2007 - 04:54 by Julie Rains
Ever protested an unfair retail policy, pointed out that an advertisement is misleading, organized a boycott, or somehow advocated for yourself or another consumer? Whether you won or lost, tell us your story and you'll be entered into a random drawing for a $25 Amazon gift certificate!
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