Consumerist

A Consumerist Editor Talks About How to Tackle Inept Customer Service

You're not imagining it — customer service is getting worse. But Consumerist Deputy Editor Chris Morran has a few suggestions to help you get the service you need.

Customer Service Nightmares - What's a Good Consumerist to Do?

Customer-oriented blogsite Consumerist lets jilted shoppers rant about the companies that have done them wrong.