customer service

How to Get Rid of and Avoid Late Fees

Of all the ways you can waste money, paying late fees is one of the worst. Learn how to never pay another late fee again.

by: Matt Bell | channel: Life Hacks, Banking, Credit Cards

5 Red Flags Your Business Might Be Waving

Sales slipping? Customers staying away in droves? Maybe your accountant isn't the only one seeing red.

by: Jacob Harper | channel: Small Business Resource Center

Put Your Customers First

Want to keep your customers coming back for more? Make it easy to be your customer.

by: Tom Harnish | channel: Small Business Resource Center

3 Killer E-commerce Website Features

Make the effort to add features to your ecommerce site that meet customer needs, and you'll build a site that satisfies user needs and meets your sales goals.

by: Julie Rains | channel: Small Business Resource Center

3 Ways to Build Magnificent Products

If you want to build a better business, take a look at how three business leaders build better products and borrow from the best.

by: James Clear | channel: Small Business Resource Center

How to Communicate Effectively

In the age of too much communication, getting your voice heard means keeping your messages clear, simple and direct.

by: Kentin Waits | channel: Small Business Resource Center

What Apple Can Teach About Retailing

Apple's retail stores are becoming as iconic as Apple itself. Here's how Apple's retail experience sets the brand apart.

by: Tom Harnish | channel: Small Business Resource Center

Customer Service Mistakes You’ll Never Recover From

Gaining customers is hard work. Make sure you aren't losing them through preventable customer service blunders.

by: Julie Rains | channel: Small Business Resource Center

6 Tips to Shrink Your Bills Every Year

An annual bill audit can help you ensure that you're not paying for things you don't need. Follow these steps to slash your regular costs.

by: Carlos Portocarrero | channel: Budgeting

The Rise In Artisans: Global Lessons From A Local Movement

Artisan businesses run the gamut, from chocolate to blue jeans. But they all share a keen focus on customer service and distinctive branding.

by: Kentin Waits | channel: Small Business Resource Center

4 Ways to Treat Your Customers Like People

Your customers are people, too. So treat them that way!

by: Tom Harnish | channel: Small Business Resource Center

Are Loyalty Programs A Marketing Gold Mine?

Your customer loyalty program can be so much more than just a way to reach out to your customers.

by: Annie Mueller | channel: Small Business Resource Center

How a 5-Minute Email Saved Me $140

When you have a major problem with a purchase (and an exchange, and returning that exchange...), a well-worded complaint might be all you need.

by: Paul Michael | channel: Consumer Affairs

Why Showing Your Customers The Love Is More Important Than The Sale

If you give your customers reasons to love you, they will. Here are six.

by: Sandi Krakowski | channel: Small Business Resource Center

How to Get a Refund When Something Is Non-Refundable

The terms "non-refundable" and "non-returnable" make too many people avoid customer service. But with these tips, you can get results.

by: Paul Michael | channel: Consumer Affairs

Increase Sales by Narrowing Customer Choices

Your customers are adrift in a sea of choices. Steer them to the sale with the right selection and the right information.

by: Julie Rains | channel: Small Business Resource Center

4 Keys to Creating Loyal Customers

Customer relationships are just like any other kind of relationship. To grow strong, they need to be nourished with honesty, attention and communication.

by: Annie Mueller | channel: Small Business Resource Center

7 Business Lessons from Undercover Boss

Undercover Boss is more than a marketing tool for profiled businesses and broadcaster CBS. It's educational programming for entrepreneurs and small business owners.

by: Julie Rains | channel: Entrepreneurship, Small Business Resource Center