The Awesome Art of Getting Great Deals Online
Posted April 23, 2009 - 16:11 by Torley Wong
This is a lovely guide to getting the most out of your consumer purchases on the Internet.
customer service
Popular posts in customer service
Ordering Online Versus Calling it In: Which is Better?
Posted March 24, 2009 - 00:05 by Nora Dunn
Somewhere between the eight ball and the brick wall behind you, you find yourself stuck. Do you place your order for that product or service online, or through a customer service agent over the phone? The debate rages on...
Where Oh Where Are My Worms? Be On Your Toes When Ordering From Small Web Businesses
Posted March 11, 2009 - 19:22 by Carrie Kirby
As Main Street small businesses disappear, it's nice that we can still order from small companies online. However, spoiled consumers take heed: Not all small companies are created equal, and many are not as willing to decree the customer always right as big businesses are. One entrepreneur just responded to a complaint by calling me the B word!
The Letter Always Wins
Posted July 3, 2008 - 00:11 by Margaret Garcia-Couoh
When it comes to shaming companies into rewarding the disgruntled customer, writing an old fashioned letter (and having the tenacious personality of my husband) is all that's really needed to get you on the road to brand new replacements.
Great idea for Papa Murphy’s – make the pizzas in order.
Posted February 6, 2008 - 09:25 by Paul Michael
What do you get if you cross a bunch of hungry people with an ineffective ordering system? You get the riot that almost happened at my local Papa Murphy’s on Friday. And if they don’t do something about it, blood will be shed next time…I’m sure of it.
IMPORTANT UPDATE: The See's Candies debacle
Posted January 2, 2008 - 15:22 by Paul Michael
For those of you (and I presume there were many) who took up the incredible See's candies offer I posted yesterday, I have bad news. I too got the email from See's saying they would not fulfill the order due to a glitch. But, the story does not end there.
Many Happy Returns: 5 Tips for Getting What You Really Want This Holiday
Posted December 25, 2007 - 20:36 by Linsey Knerl
Sadly, a recent poll by Inside Indiana Business reports that 13 percent of consumers want to return items, but feel that it is too much of a hassle. If you are confident that your perfect gift is out there, take these steps to ensure that you can have it, with minimal effort and aggravation!
DeepDiscount.com's Price Match...don't hold your breath
Posted December 7, 2007 - 20:07 by Paul Michael
I'm sorry to say that my long-time lover affair with DeepDiscount.com has come to an abrupt end. I've always been a fan of their low prices and free shipping, but even better is their price match. If you find it cheaper anywhere, they'll match it. Well, that's what I thought anyway. But they took so long to respond that the DVD deal I asked them to match had finished, and with it, my price match.
Beating corporate America at its own game
Posted August 22, 2007 - 14:00 by Sarah Winfrey
For almost a month now, I've been having some problems with the usually-reliable Amazon.com. I love Amazon. I always have. That's why I decided to buy my living room lamps there, even though they were available other places on the web. But when they stuck me with 2 bum lamps, I was uber-frustrated. Until I discovered Executive Customer Service.
Throwing out your own trash
Posted August 17, 2007 - 03:05 by Philip Brewer
Businesses, especially big businesses, try constantly to shift work from their paid staff to their customers. It's one of the major trends in business today. Customers are willing to do the work when it saves them money or saves them time. They're delighted to do the work when it makes it easier for them to get exactly what they want--selecting their own fruit at the grocery store versus having a clerk give them a bag that includes one bruised piece that otherwise wouldn't sell.
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