customer service
Popular posts in customer service
Posted 2 weeks 2 days ago by Margaret Garcia-Couoh
Freebies
When it comes to shaming companies into rewarding the disgruntled customer, writing an old fashioned letter (and having the tenacious personality of my husband) is all that's really needed to get you on the road to brand new replacements.
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Posted 23 weeks 2 days ago by Paul Michael
Consumer Affairs
What do you get if you cross a bunch of hungry people with an ineffective ordering system? You get the riot that almost happened at my local Papa Murphy’s on Friday. And if they don’t do something about it, blood will be shed next time…I’m sure of it.
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Posted 28 weeks 2 days ago by Paul Michael
Consumer Affairs
For those of you (and I presume there were many) who took up the incredible See's candies offer I posted yesterday, I have bad news. I too got the email from See's saying they would not fulfill the order due to a glitch. But, the story does not end there.
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Posted 29 weeks 3 days ago by Linsey Knerl
Personal Finance, Consumer Affairs
Sadly, a recent poll by Inside Indiana Business reports that 13 percent of consumers want to return items, but feel that it is too much of a hassle. If you are confident that your perfect gift is out there, take these steps to ensure that you can have it, with minimal effort and aggravation!
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Posted 32 weeks 6 hours ago by Paul Michael
Consumer Affairs
I'm sorry to say that my long-time lover affair with DeepDiscount.com has come to an abrupt end. I've always been a fan of their low prices and free shipping, but even better is their price match. If you find it cheaper anywhere, they'll match it. Well, that's what I thought anyway. But they took so long to respond that the DVD deal I asked them to match had finished, and with it, my price match.
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Posted 47 weeks 2 days ago by Sarah Winfrey
Life Hacks
For almost a month now, I've been having some problems with the usually-reliable Amazon.com. I love Amazon. I always have. That's why I decided to buy my living room lamps there, even though they were available other places on the web. But when they stuck me with 2 bum lamps, I was uber-frustrated. Until I discovered Executive Customer Service.
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Posted 48 weeks 23 hours ago by Philip Brewer
Shopping
Businesses, especially big businesses, try constantly to shift work from their paid staff to their customers. It's one of the major trends in business today.
Customers are willing to do the work when it saves them money or saves them time. They're delighted to do the work when it makes it easier for them to get exactly what they want--selecting their own fruit at the grocery store versus having a clerk give them a bag that includes one bruised piece that otherwise wouldn't sell.
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Yesterday I witnessed something quite special. My lovely wife, who is usually not one for complaining, decided that the service we had received at a local restaurant (or hadn't in this case) was not on. She put her foot down, followed my advice, and I witnessed it with a glowing smile.
Here's the story.
After being seated by the host, we waited 15 minutes for a server to appear at our table. We did the usual 'please, can't somebody take our order' stares into space. We made eye contact with other servers. We did everything right. Alas, we were ignored.
Continue reading "Crappy service, great food...what to do?"
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Sit down, relax, and let me tell you a story. A story about how you get to be a hero, and how to get your cable company begging on all fours like a dog.
Continue reading "Last night I threatened to disconnect my cable"
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Did your mom always nag you to keep your receipts? Mine did. She'd see me charge something to a credit card and then casually toss away the receipt, and I'd get an immediate lecture about what it means to keep track of my expenses yada yada yada (Mom actually included the yada's). Frankly, budgeting has never been an issue for me, even when I was close to the poverty line, and receipts seemed to be a wallet-cluttering nuisance. But that all changed for me recently, and now I treasure receipts because they are kind of convenience that is rare - they are pre-cut coupons.
Continue reading "Buy a drink, get a free Whopper - every single day?"
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“Refunds” are supposedly different from “rebates”, although honestly, you might never know it, since both are difficult to obtain. I find that lately, I’ve had to harass the heck out of companies, particularly companies that primarily do business via mail order or on the internet, to get my money back even after returning a product.
In the past, when I treated money with a devil-may-care attitude, I’m sure I let dozens of potential refunds slip right by. I don’t believe that all retailers really want to rip off customers, but I don’t see refunds as a really high priority of theirs, either.
Continue reading "Track Your Refunds or Get Ripped Off"
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I used to really hate haggling. That vain, self-conscious part of me that doesn't want to appear cheap, or worse, stingy, has always had an aversion to haggling. As I've gotten older, though, I've come to realize that it's a necessary evil, and who doesn't love a little bit of evil?
Continue reading "How I Got Over My Haggling Hatred"
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I love mail-in rebates, because I have perfected the art of receiving them. It can be a royal pain-in-the-ear, but if you are willing to do a little extra work, you too can get save a remarkable amount of money on rebates.
I came across Free After Rebate, a great site that posts deals in which you get stuff for free, after rebates (hence the name, see?). Now, rebates can be tricky, but I have faith that we can all fight the Man and wrench our hard-earned money back from those big, faceless corporations.
Continue reading "The Key to Free"
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I love the web site Consumerist.com (motto: Shoppers Bite Back). They provide some great money-saving ideas, funny advice on how to get away with things that you didn't even know you could, and good commentary on consumerist culture.
In addition, Consumerist offers some great customer-provided stories about companies jilting customers, and they offer the customer the best revenge - public venting of their experience. Better than a rant/rave on craigslist.org, the stories at Consumerist are mind-boggling. The kind of bullying that goes down at retailers both big and small, online and brick-and-mortar, are often laugh-out-loud funny.
Continue reading "Customer Service Nightmares - What's a Good Consumerist to Do?"
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